Terminal Supervisor

TERMINAL SUPERVISOR (PABT)

A Terminal Supervisor oversees the operations and activities at a terminal, such as an airport, bus station, or shipping port. They are responsible for managing staff, ensuring efficient and safe operations, coordinating schedules and resources, resolving customer issues, and enforcing compliance with regulations and policies. Terminal Supervisors play a crucial role in maintaining the smooth functioning of the terminal and ensuring a positive experience for passengers and customers.

Roles and Responsibilities:

• Supervises and controls Bus Operations activities in assigned service area at the Port Authority Bus Terminal (PABT) - Station Starters and/or Ticket Agents. Ensures traffic flow through the PABT is managed effectively and company funds are kept secure. Ensures holiday service and staffing is at appropriate levels and that special situations and emergencies are managed professionally.

• Ensures courteous and complete information is provided regarding all service at the PABT, and that support force issues are handled promptly and effectively.

• Supervises and assigns the duties of agreement employees. Ensures Station Starters and Ticket Agents receive appropriate training and counseling. Performs first step grievances as necessary.

• Prepares reports and analyzes data regarding assigned service. Analyzes on-time performance regarding assigned service area and makes recommendations for necessary service changes.

• Operates and monitors the Port Authority Bus Terminal (PABT) computerized bus management system and the park/ride revenue control system.

Education, Experience and Qualifications:

High School diploma or equivalent

Knowledge and Skills:

• Three (3) years of experience in the transportation system sector*.

• *Sector includes Aviation, Motor Carrier/Trucking, Maritime, Mass Transit and Passenger Rail; Freight, Military mobile operations as well as Postal and Shipping. Work must have involved the requirement to move people and or goods to and from locations, within established timeframes and deadlines.

• Good written communications skills and experience using Microsoft Word required.

NOTE: This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.

Certificates, Licenses, Registrations:

• Must possess a valid New Jersey State drivers' license at the time of hire and maintain such license for the duration of employment.

• Within six months of hire must obtain a CDL B permit.

• Within twelve months of employment employee must obtain a CDL B with a Passenger Endorsement.

Working Environment:

• Fast paced garage/warehouse work environment

• Work independently with minimal supervision

• Exposure to equipment, machinery/vehicles, chemicals and other hazardous materials

• Garages are highly noisy/ loud, contain dirt and dust and open at all times with exposure to extreme temperatures during different seasons

Physical Demands:

• Perform tasks which may include heavy physical labor such as lift and carry heavy items

• Ability to stand, sit, walk, kneel and bend throughout the workday

• Must be able to pass NJ TRANSIT’s pre-employment physical

Other Conditions:

NJ TRANSIT Bus Garages are open 24/7 and 365 days, shifts and schedules can vary and may include nights, weekends and holidays as required or assigned.

At NJ Transit, you will enjoy a competitive salary and excellent benefits package:

• Salary range:$52,000 - $102,000

• Comprehensive Family Health Insurance - Medical, Prescription, Dental, Vision

• Flexible Spending Account

• Life Insurance

• Paid Leave

• Tuition Assistance

• Pre-Tax Commuter Benefits Plan

• Retirement Plans

  • 401(a) - Retirement plan with a 6% employer contribution

  • 401(k) - Retirement saving plan with up to a 3% company match

  • 457(b) - Deferred Savings Plan

NJ TRANSIT is an Equal Opportunity Employer.

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The DOT Drug and Alcohol Testing Regulation 49 CFR Part 40 does not authorize the use of marijuana for any reason. It is unacceptable for any safety-sensitive employee subject to drug testing under DOT regulations to use recreational or medical marijuana. The prohibition includes any derivative of marijuana such as CBD oils, teas, etc. The use of recreational and medical marijuana is a violation of NJ TRANSIT’s Drug and Alcohol-Free Workplace Policy for safety-sensitive employees.