Salesforce Platform Engineer

Job Overview:

Reporting to the SVP, Technology Operations & AI Enablement, the Salesforce Platform Engineer helps build Salesforce into NobleReach’s data intelligence layer: the trusted source that connects program, relationship, event, and engagement data for both people and AI agents. The role starts as a key contributor to our migration from Salesforce Government Cloud, working alongside Salesforce and our implementation partner, and grows into a hands-on internal resource for configuration, integrations, user adoption, and AI capabilities, including Agentforce. Over time, the work shifts from mostly platform administration toward a more balanced mix of platform and AI engineering.

Responsibilities

• Contribute to NobleReach’s migration from Salesforce Government Cloud to a Nonprofit or commercial environment, including data mapping, testing, UAT, and validation of migrated data, automation, and permissions

• Learn from and progressively take over configuration, implementation, and training work currently handled by our implementation partner

• Administer and configure NobleReach’s Salesforce environment (objects, permissions, Flows, reports, and dashboards) with a declarative-first approach, using Apex, Lightning Web Components, or APIs when needed

• Help unify program, relationship, event, and engagement data, including through Data Cloud, and maintain data quality through deduplication, validation, and documentation of data flows

• Build, test, and support Agentforce agents and AI-assisted workflows, and help move successful prototypes into production

• Build and support integrations with Microsoft 365, Slack, marketing and event platforms, approved AI tools, and AppExchange solutions

• Partner with the Applied AI team, IT Security, and the internal AI Council on AI use cases, data access, security, and governance

• Deliver end-user training, documentation, and office hours to drive Salesforce adoption and help colleagues learn the platform

• Maintain the enhancement backlog, follow change control and release processes, and monitor platform health and Salesforce release impacts, recommending improvements

• Keep platform decisions tied to how program teams serve Scholars, partners, and participants, so Salesforce supports NobleReach’s mission and not just its processes

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline

• Salesforce Administrator certification required; additional certifications (e.g., Platform Developer I, Agentforce Specialist) preferred

• 2+ years of hands-on Salesforce administration or platform experience in a production environment

• Experience contributing to a Salesforce org migration or re-platforming is a strong plus

• Strong declarative skills (Flow, security model, data modeling, reports); working knowledge of Apex, LWC, SOQL, and APIs preferred, with the judgment to know when code is the right tool

• Familiarity with release management, sandboxes, data quality, and integration patterns

• Hands-on experience with Agentforce, generative AI, or AI agents, with an example of automating a process or improving a decision

• Experience with Sales Cloud; Data Cloud or another customer data platform is a plus

• Clear communicator who can explain technical concepts to non-technical users

• Active in the Salesforce community (e.g., Trailblazer or user groups) is a plus

• Experience in a nonprofit, regulated, or government-adjacent environment is a plus

• Must have an entrepreneurial mindset with a strong desire to have an impact on society

• Ability to thrive in a fast-paced, dynamic, entrepreneurial environment; ability to exercise flexibility and good judgment in complex situations

• Appetite for curiosity and desire to learn