Billing Associate

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

We are seeking a detail-oriented Billing Associate to join the Noctrix Health Billing & Collections team. This position is responsible for the accurate and timely preparation, submission, and resubmission of medical claims and for ensuring patient orders and supporting documentation meet applicable payer requirements before billing.

The ideal candidate has experience in medical billing or health insurance and brings strong attention to detail when reviewing patient information, insurance documentation, claims, and supporting records. This individual will collaborate closely with internal teams to resolve documentation gaps, maintain accurate billing records, and support timely and accurate reimbursement.

This is a full-time, hybrid position based in Mobile, AL, with a minimum of three days onsite per week.

Responsibilities

• Review patient orders and supporting documentation to ensure they meet applicable insurance and payer requirements prior to claim submission
• Verify required prior authorization, pricing agreement, and other reimbursement documentation
• Identify missing, incomplete, or inconsistent information and collaborate with appropriate internal teams to obtain required documentation
• Review claims for accurate patient, provider, product, diagnosis, coding, and insurance information before submission
• Prepare and submit medical claims accurately and within established timelines
• Submit claims through electronic billing systems, payer portals, paper mail, and other required submission methods
• Resubmit corrected claims and supporting documentation when necessary
• Review patient accounts, order information, and applicable records to confirm billing eligibility
• Maintain accurate claim submission status and billing information within patient and billing systems
• Verify new payers and establish payer profiles within the billing system
• Create invoices and process payments for self-pay patients in accordance with company procedures
• Maintain accurate, complete, and organized billing records and supporting documentation
• Collaborate with internal teams to resolve patient order discrepancies and obtain missing billing or insurance information
• Partner with Finance and other internal stakeholders as needed to provide claims information and support reconciliation activities
• Assist with billing data entry, audits, reporting, and other administrative activities as needed
• Identify recurring documentation or billing issues and escalate trends or opportunities for process improvement
• Follow company policies and procedures related to billing, documentation, patient information, and confidentiality
• Protect patient privacy and handle protected health information (PHI) in accordance with HIPAA and applicable regulatory requirements
• Maintain a high level of accuracy and productivity while managing multiple claims and priorities in a fast-paced environment

Requirements

• 1+ year of experience in a medical billing office, medical insurance setting, healthcare reimbursement, revenue cycle, or related healthcare environment
• Experience preparing or submitting medical insurance claims
• Familiarity with medical billing and insurance reimbursement workflows
• Ability to review patient, provider, insurance, and claim information for accuracy and completeness
• Strong documentation management skills and exceptional attention to detail
• Familiarity with medical terminology and health insurance terminology
• Experience working with medical billing systems, CRM platforms, or other healthcare information systems
• Strong organizational skills with the ability to manage multiple claims, priorities, and deadlines
• Strong written and verbal communication skills
• Ability to identify discrepancies and work collaboratively with internal teams to resolve issues
• Experience in a patient support, customer service, or customer care environment
• Ability to effectively de-escalate and resolve difficult situations
• Ability to work effectively in a collaborative, fast-paced environment

Preferred Qualifications

• Experience with NikoHealth, Brightree, or similar medical billing and revenue cycle systems
• Experience with Salesforce and Microsoft applications
• Experience reviewing prior authorization or payer documentation before claim submission
• Experience submitting both electronic and paper medical claims
• Experience with claim corrections and resubmissions
• Experience within DME, medical device, or healthcare reimbursement
• Experience working within a startup or rapidly growing healthcare organization

Compensation

• Base Pay: $50,000-$60,000 per year
• Annual Bonus Eligibility