Collections Associate

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

We are seeking a detail-oriented and collaborative Collections Associate to join the Noctrix Health Billing and Collections team. This role is responsible for supporting the accurate and timely resolution of medical claims, including unpaid claims, payer denials, appeals, underpayments, and patient balances.

The ideal candidate has experience in medical billing, claims, or insurance processing and is comfortable communicating directly with payers, patients, and internal stakeholders to resolve outstanding balances. This individual should bring strong attention to detail, sound judgment, and the ability to independently investigate and resolve increasingly complex billing and collections issues.

Responsibilities

• Follow up on unpaid and aging insurance claims with payers by phone and electronically
• Review and analyze claim issues, rejections, denials, and outstanding balances to determine appropriate resolution steps
• Submit and resubmit claims and supporting documentation to payers as required
• Review payments and Explanations of Benefits (EOBs) and determine appropriate next steps for denied or unresolved claims, including appeals, resubmissions, additional documentation, or patient billing
• Prepare and submit claim appeals and supporting documentation in accordance with payer requirements
• Investigate payer underpayments and discrepancies and follow through to resolution
• Post payments and accurately enter EOB information into the billing system
• Verify and maintain accurate patient, insurance, payer, and claim information within billing and CRM systems
• Prepare and distribute patient billing statements
• Communicate with patients regarding outstanding balances, financial responsibilities, and available payment options
• Work with patients to establish reasonable payment arrangements in accordance with company policies
• Process patient payments, refunds, and adjustments accurately and in accordance with established procedures
• Respond to patient and provider inquiries regarding billing statements, insurance claims, payment status, and outstanding balances
• Maintain accurate and complete documentation of collection activities, payer communications, payments, claim status, and correspondence
• Generate and support accounts receivable (AR) and aging reports and assist with broader revenue cycle management activities
• Partner with Finance and other internal stakeholders to provide accurate information regarding patient orders, claims status, and outstanding balances
• Independently manage assigned collections activity while meeting established productivity, accuracy, and follow-up expectations
• Identify recurring denial, payment, or collections issues and escalate trends or opportunities for process improvement
• Maintain compliance with HIPAA, applicable billing regulations, payer requirements, and company policies

Requirements

• 1-3 years of experience in medical billing, collections, claims, insurance processing, revenue cycle management, or a related healthcare function
• Familiarity with medical insurance claim submission and resubmission, denials, appeals, and reimbursement processes
• Experience reviewing EOBs and identifying appropriate next steps for unpaid, denied, rejected, or underpaid claims
• Knowledge of medical terminology and health insurance terminology
• Experience communicating directly with insurance payers regarding outstanding claims and reimbursement issues
• Experience in a patient support, customer service, or customer care environment
• Ability to communicate professionally and empathetically with patients regarding financial responsibilities and outstanding balances
• Strong attention to detail and ability to maintain accurate billing and collections documentation
• Ability to independently investigate issues, determine appropriate next steps, and follow claims through resolution
• Strong organizational skills with the ability to manage multiple claims, deadlines, and priorities in a fast-paced environment
• Strong written and verbal communication skills
• Ability to effectively de-escalate and resolve difficult patient or payer interactions
• Ability to collaborate effectively with a remote and cross-functional team

Preferred Qualifications

• Experience with UnitedHealthcare, Aetna, and/or Blue Cross Blue Shield reimbursement and claims
• Experience working with DME, medical device, or other healthcare reimbursement
• Experience preparing and submitting insurance appeals
• Experience investigating payer underpayments
• Experience with AR aging and revenue cycle reporting
• Familiarity with NikoHealth, Salesforce, Microsoft applications, or similar CRM and medical billing systems
• Experience working within a startup, high-growth, or rapidly changing healthcare environment

Job Type

Full-time, temporary-to-hire

This position is intended to provide an opportunity for conversion to regular full-time employment based on performance, business needs, and successful completion of the temporary assignment.

Compensation

Hourly Pay: $33.65 per hour