Incident Operator - Lisboa/Híbrido

Noesis • Portuguese: C1 • IT Consulting & Digital Transformation • Software Testing & QA • 18 days ago
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Salary
$20k – $27k per year
Location
In office (Lisbon)
Employment
Full-Time

First seen by Alion on Sep 30, 2026.

Overview
Company
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Profile match

Noesis

Noesis is a Portuguese technology consultancy founded in 1995 and headquartered in Lisbon. It delivers software development, infrastructure, quality assurance and data projects for banking, insurance and retail clients. The company operates from Portugal, Spain, the Netherlands, Ireland, Brazil and the United States.
noesis.pt • HQ: Lisbon, Portugal • Software Testing & QA • Custom Software Development • IT Consulting & Digital Transformation • Est. 1995
Tech stack of Noesis

Sobre a vaga

A Noesis procura profissionais para a função de Incident Operator. O profissional será responsável pelo acompanhamento e resposta rápida a incidentes graves que impactam projectos e operações nos ambientes não produtivos e produtivos, garantindo uma resolução ágil através da comunicação com equipes técnicas.

O que vais fazer

  • Acompanhamento e resposta rápida a incidentes graves que impactam projectos e operações nos ambientes não produtivos e produtivos
  • Comunicação eficaz com equipes técnicas e partes interessadas para garantir uma resolução ágil
  • Documentação e análise dos incidentes para evitar recorrências e melhorar processos futuros
  • Produção de relatórios dos incidentes e execução do ciclo de aprovações

O que é pedido

  • Experiência em gestão de incidentes e problemas críticos (fornecedores e clientes internos)
  • Experiência em gestão de pedidos (tickets)
  • Conhecimentos em metodologias ITSM
  • Disponibilidade para realizar prevenções
  • Experiência na elaboração de documentação
  • Boa capacidade de comunicação

Valorizado

  • Certificação ITIL 4: Foundation
  • Boa capacidade de comunicar (oral e escrita) em Inglês e Português

O que é oferecido

  • Modelo de trabalho: 2x por semana no escritório
  • Formação dos seus talentos

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

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