Automation Trainee

About the Role:

We are seeking a highly motivated and enthusiastic Trainee to join our Innovation & Automation Unit. This is an exciting opportunity for a curious and proactive individual to gain hands-on experience and develop a foundational understanding across key areas of innovation and automation within a fast-paced and evolving environment. The Trainee will have exposure to a diverse range of functions, including Automation, Generative AI (GenAI), Customer Architecture, Security, and Innovation framework.

• Key Responsibilities:

Under the guidance of experienced professionals, the Trainee will:

Automation:

• Support the analysis of existing processes to identify automation opportunities.
• Contribute to the documentation of automated processes and workflows.

Generative AI (GenAI):

• Explore and research emerging GenAI technologies and their potential applications within MI-Services / Core TD /Digital Change Management
• Assist in the development of proof-of-concepts and pilot projects utilizing GenAI.
• Support the integration of GenAI solutions into existing systems and/or processes.

Customer Architecture:

• Learn about designing customer-centric solutions and experiences.
• Assist in mapping customer journeys and identifying pain points.
• Contribute to the conceptualization of new service delivery models and architectural improvements.

Security:

• Gain an understanding of cybersecurity best practices and principles relevant to innovation and automation initiatives.
• Support security assessments and compliance efforts related to new technologies.
• Learn about data privacy and protection in the context of emerging solutions.

Innovation:

• Participate in brainstorming sessions and ideation workshops.
• Conduct market research and analysis on innovation trends.
• Support the evaluation of new technologies and vendors.
• Assist with project coordination and administrative tasks within the unit.

Qualifications:

• Currently enrolled in or a recent graduate (within the last 1-2 years) with a Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field.
• A strong academic record.
• Demonstrated interest in technology, innovation, and problem-solving.
• Basic understanding of programming concepts (e.g., Python, JavaScript) is a plus.
• Familiarity with automation tools or concepts (e.g., RPA, scripting) is a plus.
• Curiosity and a willingness to learn about new technologies, especially AI and automation.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Proactive, self-starter with a strong sense of responsibility.
• Proficiency in English (written and spoken).