Product Launch & Technical Support Engineer

The Product Launch & Customer Support Engineer will be responsible for launching and supporting Nokia's Wavence microwave radio products across the North American market. This role combines hands-on laboratory testing, field issue resolution, and cross-functional technical support to ensure product compliance, performance, and customer satisfaction.

• Perform homologation testing of microwave radio products for the North American market
• Provide technical support to the TEC team
• Support the integration factory with technical guidance
• Analyze field issues and collaborate with the development team to devise solutions
• Verify solutions through validation testing
• Conduct RF and system measurements in the lab
• Generate technical reports and qualification documentation
• Troubleshoot complex microwave networks
• Interact with customers to resolve technical problems
• Ensure compliance with regulatory standards and internal quality processes

• Bachelor’s degree in Electrical Engineering or related field (or equivalent experience)
• Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation
• Hands-on lab experience with basic system and RF measurements
• Working knowledge of microwave transmission principles and link budgeting
• Ability to troubleshoot complex microwave networks
• Experience performing qualification testing and producing technical reports
• Excellent communication skills for effective customer interaction
• Familiarity with North American regulatory requirements (e.g., FCC, ISED)
• Proven ability to work cross-functionally with development and integration teams
• Proficiency with test equipment such as VNAs, spectrum analyzers, power meters, and data analysis tools