Senior Microsoft 365 Engineer - Second Shift

Essential Duties

• React and resolve cases submitted or automatically alerted by monitoring tools
• Troubleshoot advanced issues and provide solution options and recommendations
• Proactively provide escalation within M365 tenant environment
• Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
• Aid other team members in the resolution of cases within the scope of skillset
• Assist with information gathering and reporting to either clients or Client Success Managers
• Collaborate with senior engineers to escalate issues as needed
• Develop, maintain and update technical knowledge base articles
• Some client interactions will be required
• Collaborate with peers across Managed Services Practice
• Participate in an on-call rotation
• After hours / weekend work may be a required
• All other duties as assigned

Required Knowledge, Skills, and Abilities

• 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
• Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
• Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
• Microsoft Exchange Online (Online Protection)
• Microsoft Endpoint Configuration Management
• Microsoft Intune
• Mobile Device/Mobile Application management
• Microsoft SharePoint Online
• Microsoft Teams
• Microsoft OneDrive for Business
• Knowledge of Microsoft 365 cloud solutions
• Microsoft 365 management and administration
• Scripting for automation (i.e., PowerShell, VBScript, etc)
• At least one of the following certifications: MS-102, SC-200, SC-300, SC-900

Preferred Knowledge Skills, and Abilities

• Three or more years in Microsoft environment including M365
• Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on -premises, SharePoint Framework)
• Intermediate understanding of Active Directory, Group Policy, etc.
• Microsoft Sentinel Understanding
• Experience working for an MSP
• Experience navigating ticketing systems such as Service Now
• Experience using monitoring tools such as Logic Monitor