Billing Specialist
About Norm Ai
Norm Ai, the agentic law company, has a client base with a combined $30 trillion in assets under management.
Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world.
Norm Ai is also the technology behind Norm Law, LLP, a separate but affiliated AI-native law firm built for the era of agentic AI. Norm Law’s attorneys advise leading institutions across private funds, private equity, venture capital, real estate, registered funds, and financial regulation, using the same legal intelligence platform that powers Norm Ai’s products.
AI Fluency:
Norm Ai expects all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end.
Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity.
This Role
We're hiring a Billing Specialist to support the financial operations of Norm Law. This role is responsible for ensuring accurate, timely, and efficient billing processes in compliance with client-specific requirements, while partnering closely with attorneys, clients, and the firm's finance and operations teams. You'll play a critical role in maintaining billing accuracy, improving operational workflows, and delivering an exceptional client experience through thoughtful financial administration.
What You'll Do
Billing Operations
Prepare, review, and process client invoices in accordance with client billing guidelines and engagement terms
Review attorney matter entries and expenses for completeness, accuracy, and compliance prior to billing
Coordinate monthly billing cycles and ensure invoices are delivered accurately and on schedule
Monitor billing status and proactively resolve issues that may delay invoice delivery or payment
Attorney & Client Support
Partner with attorneys to review pre-bills, implement edits, and finalize invoices
Respond to billing inquiries from attorneys and clients with professionalism and urgency
Develop a strong understanding of client-specific billing requirements and outside counsel guidelines
Support the onboarding of new client billing arrangements and matter setups
Accounts Receivable Support
Track outstanding invoices and assist with collections efforts by coordinating with attorneys and clients
Reconcile billing discrepancies and resolve payment-related questions
Maintain accurate billing records and supporting documentation
Process Improvement
Work with finance and operations to identify opportunities to streamline billing workflows through automation and AI-enabled processes
Assist in developing standardized billing procedures and documentation
Generate billing and financial reports as needed to support firm leadership
Administrative Support
Maintain billing data within the firm's practice management and financial systems
Assist with month-end close activities related to billing
Perform additional finance and operations projects as needed
What We're Looking For
Core Qualifications
Bachelor's degree or equivalent professional experience
3-5+ years of legal billing or law firm finance experience
Experience working with legal billing systems and accounting software
Strong proficiency in Microsoft Excel and Google Workspace
Excellent organizational skills with exceptional attention to detail
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to manage multiple priorities while meeting deadlines
Ability to handle confidential financial information with discretion
Comfortable working in a fast-paced, evolving environment
Nice to Haves
Experience billing for sophisticated corporate or financial services clients
Familiarity with legal e-billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Serengeti)
Experience with law firm practice management or accounting systems
Experience leveraging AI tools to improve finance and operational workflows
Experience in a high-growth startup or rapidly scaling professional services organization
Compensation and Benefits
Base Salary: $90,000 to $120,000 a year
The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training.
Benefits: 401(k) with employer match, health, dental, vision coverage, unlimited paid time off, free lunch in office daily, employee referral bonus program
Work Location
Location: New York City
Work model: Hybrid
In-office expectation: 3-4 days per week
To learn more about Norm Ai, visit our website.