Shared Services Internal Communications Specialist

The Shared Services Internal Communications Specialist is a strategic member of the IT Knowledge Management (KM) team, serving two critical roles- voice of corporate teams and advocate for your fellow users.

As the voice of corporate teams such as IT, HR and Organizational Development to the rest of the company, you will help craft creative, exciting communications via multiple modalities for all NOV employees. You will serve as an advocate for employees when NOV is considering, implementing and communicating changes. You will work creatively to empower employees with the information they want and need to know.

Our team uses a diverse variety of tools to reach employees through email, intranet, enterprise social media and more. You will get to be first to play with new technology, so you should have a passion to explore, learn and educate others. Does this sound like a role you would love?

• Coordinate with key stakeholders and compose internal employee communications for corporate departments such as IT, HR, and Organizational Development
• Craft communication plans about internal initiatives for a variety of audiences
• Maintain internal communications calendar
• Translate high tech talk into conversational English that fellow employees can understand
• Present to and/or train small to large audiences online and in person about IT changes or updated software, like Cybersecurity and ChatGPT
• Assist with content creation for internal webpages
• Develop dynamic IT onboarding information for new employees
• Build brand aligned PowerPoint presentations for IT initiatives and meetings
• Create and improve Phishing simulations and cybersecurity awareness education
• Act as a vital liaison between KM and other shared service functions to initiate and improve direct lines of communication regarding future short term needs and major projects
• Understand the highest value tasks for the KM team, how those tasks fit within the overall project schedule, and implement solutions within challenging deadlines
• Other duties as assigned by organization leadership

• Bachelor’s degree in communications, Journalism, English or other related fields
• 2+ years’ experience in communications or equivalent experience
• You possess strong writing, editing, proofreading, skills with AP style knowledge
• SharePoint, Confluence and JIRA experience a plus
• Ability to speak with clarity and confidence and translate technical and/or complex information into messages that can be easily understood regardless of the audience.
• Possess strong communication and relational skills with the ability to build trust and integrity in your relationships with our business partners.
• You are a self starter with the dedication to work independently and as part of a team; ability to multi-task
• Flexibility and adaptability to make decisions quickly.
• You thrive in dynamic environments with multiple changing priorities, where prioritization and time management are necessary tools.
• Good problem analysis and resolution, impact verification, troubleshooting, coaching, and facilitation experience.
• Strong troubleshooting skills and an ability to diagnose problems across multiple disciplines.
• You have strong organizational and analytical skills; detail oriented yet able to understand impacts across multiple projects and systems