Asset Technician

Madison College intends to procure

contracted services for an Asset Technician using Help Desk III viathe State of Wisconsin Vendor IT Vendor Managed Services Contract #

505ENT-M21-SERVICESIT-01 (RFP #28310-MH)

The College is seeking one (1) Asset Technician who will be

responsible for management of the physical assets at Madison College’s

Technology Services hardware depot.Responsibilities of the position include tracking orders within the

asset management system, assigning identification numbers and barcode tags to

each item upon delivery and scheduling the distribution and installation of

orders.The individual in this position

will be responsible for maintaining a constant inventory of CPUs, printers,

monitors, docks, cables and all other associated repair and replacement parts

and pieces.This position will assist

in the maintenance of the district-wide strategy for replacing outdated

hardware and software across all campus locations.The person in this position will be

responsible for effectively managing and documenting the process of

distribution and tracking of District assets.

This position participates in the

allocation, setup and implementation of hardware, software and ancillary

devices throughout the district.This

position follows policies and monitors technology assets in accordance with IT

policies and standards and laws and regulations.Position will aide in responding to incident

tickets / hardware maintenance requests and replacement of dysfunctional

equipment.The person in this position

will aide in effectively managing and documenting the process of distribution and

tracking of District assets.

Consultant Title: Asset Technician

ESSENTIAL DUTIES:

1.Provides inventory management services

for Technology Services assets throughout the Madison College District.

2.Maintains an inventory management

system for accurate tracking of all District technology assets.

3.Maintains a consistent supply of

hardware to include repair/replacement parts, CPU’s, printers, monitors,

cables, docks, and all other equipment necessary to maintain the efficient

technological functioning of all District locations.

4.Maintains an orderly and organized

storage system for all technology services assets.

5.Organizes and facilitates the removal

of technology services assets from inventory.

6.Maintains the order tracking system for

all inbound technology services assets.

7.Receives inbound shipments and assigns

unique identification numbers to each item.Creates and affixes I.D. tag and bar code to all District assets.

8.Enters unique I.D. tracking numbers

into inventory management system along with other pertinent use information.

9.Maintains an in-depth knowledge of

Technology Services support products and services.

10.Maintains a strong knowledge of the

incident management system and reporting functionality.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

1.Demonstrated technical competence in a

customer support environment, maintenance procedures and system capabilities

and limitations.

2.Demonstrated knowledge of inventory

management principles and best practices.

Skilled In:

1.Demonstrated strong organizational

skills.

2.Strong understanding of time and

resource management.

3.Demonstrated advanced problem-solving

skills.

4.Demonstrated advanced planning and

preparation skills.

5.Strong technical troubleshooting and

decision-making skills.

Ability To:

1.Demonstrated ability to multi-task and

successfully work independently.

2.Ability to work in an environment with

frequent interruptions.

3.Demonstrated ability to effectively

communicate both verbal and written, by phone, via email or in person.

4.Ability to identify all affected

parties as decisions are made and effectively communicates potential issues and

planned resolutions.

5.Demonstrated ability to manage multiple

priorities and follow through on concurrent projects to successful completion.

6.Ability to lift up to 40 pounds

regularly.

7.Ability to climb a 12-ft. ladder while

carrying and/or installing or troubleshooting equipment (i.e. projectors,

bulbs, etc.)

Demonstrated ability to:

1.Define the problem and

issues (for a request).

2.Identify all parties

(stakeholders).

3.Perform the necessary root-cause

analysis.

4.Maintain on-going

operational/production support, including monitoring.

5.Perform periodic reviews of

the process and provide feedback.

6.Share lessons learned with

team for continuous improvement.

Minimum Qualifications:

Four

years (8,000 hours) related work experience to include at least two years (4,000

hours) work experience performing asset management duties in a medium-to-large

work environment (500-2000 workstations).