IT Support Engineer
First seen by Alion on Aug 22, 2026.
Hiring: IT Support Engineer (Windows & Mac) | Hyderabad
We are looking for a skilled IT Application Support Engineer to join our team in Hyderabad. If you are an expert at troubleshooting across both Windows and macOS and thrive in a global environment, we want to hear from you!
Role Details:
Location: Hyderabad (Hybrid only 1-2 days in-office per week)
Schedule: Monday to Friday
Shift Hours (US Alignment):
Until October End: 6:30 PM to 3:30 AM IST
From November onwards: 5:30 PM to 2:30 AM IST
What Youll Do:
- Troubleshoot and resolve complex software, application, and desktop issues.
- Provide comprehensive technical assistance for Windows 10/11 and macOS.
- Support SaaS productivity applications such as Microsoft 365, Slack, Zoom, and other business-critical tools.
- Install, configure, upgrade, and patch corporate applications.
- Monitor and respond to endpoint security notifications and assist with malware/virus-related incidents.
- Manage user requests and incidents through the organization's IT ticketing system.
- Log, categorize, prioritize, troubleshoot, and resolve tickets within defined SLA timelines.
What Were Looking For:
- 3+ years of experience in IT Application Support, Desktop Support, Service Desk, or a similar role.
- Strong hands-on knowledge of Windows 10/11 and macOS troubleshooting.
- Experience supporting Microsoft 365, Outlook, Teams/Slack, Zoom, and other SaaS applications.
- Hands-on experience with Sophos Antivirus / Endpoint Security or similar endpoint protection platforms.
- Experience working with IT ticketing/service management tools such as ServiceNow, Jira Service Management, Zendesk, or similar platforms.
- Good understanding of SLA, incident management, service requests, escalation, and ticket prioritization.
- Basic understanding of networking concepts such as DNS, DHCP, VPN, TCP/IP, Wi-Fi, and connectivity troubleshooting.
- Experience with endpoint management, software installation, patching, and user access management is a plus.
- Excellent written and verbal communication skills.
Skills
Technical Support, Windows OS, Mac OS, OS Support, Applications Support, Troubleshooting, Integrated Service Desk, Ticketing System, SLA, SaaS