Sales Representative - CRM

Job Description Summary

Location : Selangor

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalized omnichannel engagement to deliver sustainable growth-always with integrity and in line with industry standards.

Job Description

Major accountabilities:

• Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalized customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements:

• Pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in the private healthcare sector; dermatology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Skills Desired