Amazon Connect & Salesforce Voice Developer

NovBliss · JavaScript · TypeScript · Apex · 1 day ago
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Salary
≈ $16k – $36k per year (Estimated)
Location
In office (India)
Experience
5+ years exp
Employment
Full-Time

First seen by Alion on Oct 26, 2026.

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NovBliss

Amplifying Your Business Success. Novbliss is a certified consulting firm specializing in Oracle, SAP, Finacle, Pega, ServiceNow, Salesforce, Data & Cloud Engineering, and Cybersecurity. We provide the technical expertise you need to optimize your technology investments and drive business growth.
novbliss.in · Bengaluru · UTC+05:30
Key Responsibilities
  • Design, develop, and maintain Amazon Connect contact flows and IVR applications.
  • Implement and support Salesforce Voice / Service Cloud Voice solutions.
  • Build and maintain AWS Lambda functions and serverless integrations.
  • Integrate Amazon Connect with Salesforce Service Cloud, Omni-Channel, and other enterprise systems.
  • Develop intelligent call routing, queue management, screen pops, and customer authentication workflows.
  • Build and support REST API integrations using AWS services and Salesforce technologies.
  • Monitor platform performance, troubleshoot issues, and ensure high availability and reliability.
  • Optimize customer experience by reducing call handling time and improving routing accuracy.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 5+ years of software engineering experience.
  • 3+ years of hands-on Amazon Connect development experience.
  • 3+ years of Salesforce development or platform experience.
  • Experience implementing Salesforce Voice or Service Cloud Voice.
  • Strong expertise in AWS Lambda, IVR design, and contact flow development.
  • Proficiency in JavaScript/TypeScript, Apex, REST APIs, JSON, AWS SDKs, and Git.
  • Experience with AWS services including API Gateway, DynamoDB, CloudWatch, S3, SNS/SQS, IAM, and EventBridge.

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