End User Support Engineer

Noventiq is a leading global solutions and services provider in digital transformation and cybersecurity. We enable, facilitate, and accelerate digital transformation for our customers by connecting organizations with best-in-class IT vendors, alongside our own services and proprietary solutions.

We are looking for an End User Support Engineer / Field Engineer to provide onsite and remote IT support to employees and ensure reliable day-to-day workplace technology services.

Key Responsibilities

• Provide onsite and remote technical support for laptops, desktops, mobile devices, Microsoft 365 applications, VPN, printers, and other workplace technologies.
• Diagnose and resolve hardware, software, connectivity, access, and performance issues.
• Prepare, configure, deploy, replace, and maintain employee devices throughout their lifecycle.
• Support device management and compliance using tools such as Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Microsoft Defender, and BitLocker.
• Support office IT infrastructure, including Wi-Fi, LAN connectivity, meeting-room equipment, printers, and video-conferencing systems.
• Perform basic user-access administration, including password resets, account unlocks, MFA support, and Microsoft 365 license assignments.
• Maintain accurate IT asset and support records and coordinate hardware repairs or vendor support when required.
• Escalate complex infrastructure, application, or security issues to the appropriate teams.

Requirements

• 3+ years of experience in end-user computing, desktop support, field support, or workplace IT support.
• Good knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, laptops, desktops, mobile devices, and common peripherals.
• Working knowledge of Microsoft Intune, Entra ID / Azure AD, Active Directory, Autopilot, Defender, BitLocker, and MFA.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
• Experience working with an IT service-management platform such as ServiceNow, Freshservice, ManageEngine, or similar.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work independently onsite and provide hands-on support when required.

Nice to Have

• Microsoft 365, ITIL, CompTIA A+, or similar certification.
• Experience supporting executives, remote employees, meeting-room technologies, or distributed offices.
• Basic PowerShell knowledge.