VIP Operations Specialist (Mexico)

Join Novibet as VIP Operations Specialist!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for VIP Operations and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.

Why Novibet

At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified asaGreat Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.

Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.

What We are looking for

As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform.

What you will work on

• Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner
• Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players
• Be aligned with business objectives and targets including policies and processes;
• Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company.

What you bring

• Excellent communications skills;
• Attention to detail accompanied by an extra mile mentality;
• Advanced MS Excel Skills;
• Fluency in English will be a plus;
• Ability to multitask and prioritize;
• Flexibility to work in shifts and during weekends;
• Prior industry experience is a must have

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• Competitive Compensation: Attractive salary and bonus scheme
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.