Matching Specialist
Matching Specialist - Sales Role
About NPHub:
Currently NP students are required to find their own clinical placements (i.e. internships) and struggle to do so. As a result, thousands of students delay graduation every year because they cannot find these placements.
This is where we step in: we help students find and secure clinical sites around the country via our online platform.
Our primary focus is to automate and streamline the clinical rotation process required for NP students to graduate. Turn precepting into profits! Get Preceptor Portal - We recruit preceptors and then connect them with NP students who are looking for specialties like: Primary Care, Mental Health, Women’s Health, Pediatrics, Geriatrics, and many more! Our vision is that in the next 10 years, all NP Programs provide clinical rotations/preceptors for their students without delays, challenges, and without unnecessary stress and burden.
Why is this so important? There is a primary care shortage in the United States and our NP students traditionally become primary care providers once they graduate.
By helping our customers attain this goal of graduation, you help make healthcare in the US more accessible.
Matching Specialist - Sales Job Description:
The goal of this position is to make sure our students (the customer) feel taken care of and receive fast personal communication. This role is Sales-oriented.
Each Matching Specialist is the first line of communication for prospective student/client’s onboarding from beginning to end - from answering questions and concerns, evaluating the requirements of the student to assisting them with the initial rotation booking, and ensuring that they receive an overall excellent experience with NPHub’s customer service and communications.
The Matching Specialists are the front lines of our organization and without them, our students would not be able to find the perfect preceptor for them and in turn, graduate on time!
Role & Responsibilities of a Matching Specialist:
- To act as the first point of communication for NPHub’s prospective clients, both Students and Preceptors through:
- Communicating NPHub’s value proposition to prospective Students
- Answering any Q&As that potential clients may have
- Suggesting matches for Students and Preceptors
- Providing Student profile creation and sign-up assistance
- Following-up with prospective students
- Meet personal goals and work as a team toward the company-directed sales goals
- Provide fast communication to all interactions via Avochato, email, Chatbot, and other inbound lead sources
- Evaluate the requirements of a potential client and offering solutions
- Accurately managing the sales pipeline and ensuring client satisfaction
- Generating and onboarding new clients while providing a high level of customer service
- Managing and organizing communications with students and preceptors
- Re-engaging old leads via email/text and phone calls
- Scheduling and completing initial and follow-up calls with potential clients
- Monitoring and updating NPHub’s live chat for inquiries
- Identify areas of opportunities to improve student onboarding process and communicate to leadership
- Create and document system and create a training manual for future hires
- Manage and organize accurate sales information within the company’s CRM
Ideal Candidate Qualities:
- Very strong ability to really multitask and juggle multiple hats/tasks at the same time
- Strong organizational and time management skills
- Effective communicator
- Good memory and recall
- Sharp thinker and quick on their feet
- Critical thinking and strong problem solving skills
- Easy adaptable to an environment with constant changes
- Ability to work under pressure and manage client expectations
- Bubbly/bright personality and good attitude
- Team player/willing to go above and beyond
- Friendly and strong customer service skills
- Willing to meet/exceed metrics and goals set for them
- Strong English verbal and written communication skills
- Previous customer success and administrative experience welcome, but not required
Performance Metrics:
- Number of new student onboards/sales attained per month
- Number of monthly student waitlist matches
- Number of new preceptor matches obtained per month
- Lost rate of new student onboards/sales
- Conversion Rate (CVR) tracked and reported monthly
- Monthly CVR performance measured against targets
- Average time to first contact with leads (time in stage) tracked and reported monthly