Network Support Technician

Network Support Technician

Company: NRG Wireless
Location: Accra, Ghana
Department: IT
Employment Type: Full-time

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Job Summary

NRG Wireless is seeking a skilled and customer-focused Network Support Technician to join its IT Department in Accra. The successful candidate will monitor customer internet services, troubleshoot connectivity issues, and coordinate with Internet Service Providers (ISPs) to resolve network incidents promptly.

The role also involves configuring networking equipment, providing technical support to ISP clients, and assisting with connectivity solution proposals. The ideal candidate will demonstrate strong technical troubleshooting skills, effective communication, and a commitment to delivering reliable customer support.

Key Responsibilities

The Network Support Technician will:

1. Liaise with Internet Service Providers during outages, fibre cuts, and other service disruptions.
2. Follow up with service providers to obtain incident updates and confirm expected service restoration timelines.
3. Request quotations from service providers for client connectivity solutions.
4. Configure routers, access points, and other networking equipment to support reliable connectivity.
5. Serve as the first point of contact for ISP clients reporting connectivity issues.
6. Perform first-level troubleshooting for ISP clients and escalate unresolved issues to the relevant service providers.

Educational Requirements

• Diploma or bachelor’s degree in Information Technology, Telecommunications, or a related field.
• Professional certifications such as MikroTik, CCNA, or equivalent will be an advantage.

Experience

• Minimum of three years’ experience in network support, ISP operations, or technical support.
• Practical experience configuring routers and access points and troubleshooting internet connectivity issues.

Skills and Competencies

The ideal candidate will demonstrate:

• Strong understanding of TCP/IP networking concepts.
• Knowledge of network connectivity diagnostics.
• Ability to troubleshoot network issues remotely.
• Good communication and coordination skills.
• Strong customer support skills and a customer-focused mindset.
• Ability to work under pressure during service outages.
• Good reporting and documentation skills.

What We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative, technology-driven environment.

How to Apply

Apply online by clicking on the application button.

Application Deadline: 28 November 2026

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