Field Service Cloud Senior Developer

Req ID: 397911

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Service Cloud Senior Developer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Experience: 5+ years of overall Salesforce experience with strong Salesforce development experience, including 2+ years of hands-on experience in Salesforce Field Service. Experience with 3-4 end-to-end Field Service implementations is preferred.

Role Summary

We are looking for a Senior Salesforce Field Service Developer with strong technical and implementation experience to design and deliver enterprise Field Service solutions.

Key Responsibilities

• Design, configure, and develop Salesforce Field Service solutions.

• Configure Work Orders, Service Appointments, Service Resources, Skills, Territories, and Operating Hours.

• Implement scheduling, dispatching, routing, and optimization solutions.

• Configure and customize Field Service mobile capabilities.

• Develop custom functionality using Apex, LWC, Flows, SOQL, and Salesforce APIs.

• Integrate Field Service with other Salesforce applications and external systems.

• Participate in technical solution design and recommend scalable solutions.

• Troubleshoot configuration, integration, deployment, and performance issues.

Required Skills

• Strong Salesforce development experience using Apex, LWC, Flows, and SOQL.

• Strong hands-on Salesforce Field Service experience of at least 2 years

• Preferably 3-4 end-to-end Field Service implementations.

• Strong understanding of Work Orders, Service Appointments, Service Resources, scheduling, dispatch, service territories, workforce management, optimization and mobile processes.

• Salesforce API and integration experience.

• Field Service Mobile.

• Strong client-facing and communication skills.

• Service Cloud experience

Preferred Certifications / Skills

• Mandatory:

• Salesforce Certified Platform Developer.

• Salesforce Certified Agentforce Field Service and Operations Consultant or equivalent current Field Service credential.

• Preferred:

• Advanced Field Service Accredited Professional.

• Salesforce Certified Agentforce Service Consultant.

• Salesforce Certified Platform Developer II.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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