Scrum Master

Who we are

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

We are seeking a skilled Scrum Master with a solid understanding of SAFe 6.0 practices to facilitate and support Agile teams in the successful delivery of high-quality services.

In this role, you will act as a servant leader, coach, and facilitator, ensuring Agile principles are consistently applied and fostering a culture of continuous improvement across teams and business management.

As a Scrum Master, you will guide teams through Scrum and SAFe ceremonies, help remove impediments, manage dependencies, and serve as a key point of contact between team members, Service Owners (Product Owners), Release Train Engineers (RTEs), and other stakeholders.

What you'll be doing

• Facilitating Scrum processes and Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives, ensuring that they are focused, effective, and aligned with Scrum and SAFe 6.0 principles.
• Coaching Agile teams in SAFe 6.0 Scrum practices, Agile and Lean principles, self-organization, collaboration, and continuous improvement.
• Supporting SAFe ceremonies and events, including PI (Program Increment) Planning, System Demos, Inspect and Adapt, and Scrum of Scrums.
• Collaborating with Release Train Engineers (RTEs), Service Owners (Product Owners), and other stakeholders to ensure alignment between program-level priorities, organizational objectives, and team-level execution.
• Fostering effective collaboration and communication within cross-functional teams and promoting transparency between teams, business management, and other stakeholders.
• Acting as a liaison between Agile teams and external stakeholders, ensuring clear and timely communication regarding progress, risks, impediments, dependencies, and delivery commitments.
• Identifying, documenting, escalating, and helping remove impediments that may prevent teams from achieving their Sprint and PI objectives.
• Managing and coordinating dependencies by collaborating with other Scrum Masters, RTEs, Service Owners, and teams to address cross-team challenges and maintain alignment on shared goals.
• Driving continuous improvement by facilitating constructive discussions, identifying improvement opportunities, and supporting teams in implementing measurable actions.
• Using Agile metrics and data-driven insights, including velocity, burn-down/burn-up charts, cumulative flow, and other relevant indicators, to improve transparency, predictability, quality, and team performance.
• Coaching and mentoring team members and stakeholders on Agile methodologies, SAFe principles, roles, responsibilities, and ways of working.
• Supporting team maturity and self-organization, helping teams develop the capabilities required to independently adapt and continuously improve their processes.
• Promoting customer and business value, ensuring teams remain focused on agreed priorities and outcomes while maintaining high standards of quality.
• Contributing to organizational Agile maturity by supporting SAFe initiatives, Agile communities of practice, training activities, knowledge sharing, and the adoption of consistent Agile ways of working across teams.

What you'll bring along

• Bachelor's degree in Computer Science, Business, Information Technology, or a related field, or equivalent relevant professional experience.
• Minimum 3-5 years of experience as a Scrum Master, preferably working within a SAFe environment and supporting cross-functional Agile teams.
• Proven experience working in software development, IT, or technology-driven environments, with a strong understanding of Agile and Lean principles.
• Certified SAFe 6.0 Scrum Master (SSM) certification is required. Additional Agile certifications, such as Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP), are considered an advantage.
• Strong knowledge and practical understanding of SAFe 6.0 principles, roles, events, practices, and artifacts.
• Demonstrated experience facilitating Scrum ceremonies and participating in PI Planning, Inspect and Adapt, System Demos, Scrum of Scrums, and other SAFe events.
• Excellent facilitation, coaching, organizational, stakeholder management, and communication skills.
• Ability to effectively identify and address impediments, risks, and cross-team dependencies in complex delivery environments.
• Experience working with Agile management tools such as Jira, Rally, or comparable platforms.
• Familiarity with Agile metrics and the ability to use data to support continuous improvement, transparency, and delivery predictability.
• Ability to work effectively with cross-functional, distributed, and cross-cultural teams and collaborate with stakeholders at different organizational levels.
• A servant-leadership mindset, with empathy, patience, and the ability to foster an inclusive, collaborative, and supportive team environment.
• Strong problem-solving and conflict-resolution skills, combined with the adaptability to effectively manage changing priorities and uncertainty.
• A proactive approach to continuous learning, knowledge sharing, and improving Agile ways of working.
• Fluency in English, both written and spoken. Proficiency in another European language is considered an advantage.