Software Development Senior Analyst
Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Oct 15, 2026. NTT DATA scores B on the Alion truth index.
Req ID: 391554
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Software Development Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Mandatory Skills
4+ years of hands-on experience in application/production support, IT operations, in rotational shift and/or on-call support models.
Strong understanding of incident management, prioritization, SLA-driven support, escalation processes, and shift handovers.
Experience using ServiceNow or similar ITSM tools for incident tracking and documentation.
Experience monitoring applications and interfaces, handling alerts, performing initial incident triage, and conducting service health checks.
Ability to perform basic troubleshooting, log analysis, technical evidence gathering, and identify the appropriate resolver group.
Working knowledge of middleware apps, HIS apps, interface and integration engines, database, and network/connectivity troubleshooting concepts.
Experience executing SOPs, runbooks, and standard recovery procedures.
Basic understanding of APIs, interfaces, batch/file processing and connectivity concepts.
Strong communication and coordination skills while working with L2/L3, infrastructure, and vendor teams.
Experience supporting production environments in rotational shift and/or on-call support models.
Secondary / Cross-Skill Expectations - Cloud & AI Applications
Working knowledge/exposure to:
GCP / Cloud-native applications: Cloud Run, Cloud SQL/PostgreSQL, Pub/Sub, BigQuery and basic GCP monitoring/logging.
Python application support: Python, FastAPI or similar API frameworks; Quart awareness.
Web applications: React, Next.js and TypeScript fundamentals for production troubleshooting.
API integration: REST APIs, Apigee/API Management and API connectivity troubleshooting.
Database: PostgreSQL/SQL fundamentals; PL/pgSQL awareness.
Containers/DevOps: Docker/container fundamentals and GitHub/GitHub Actions awareness.
AI/GenAI services: Basic exposure to Vertex AI, Azure OpenAI or AI-enabled application monitoring.
AI Agents: Awareness of Agent Engine, ADK and FastMCP/MCP concepts.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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