Customer Operations Specialist
Who We Are:
Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company’s disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4®(one of the fastest-growing energy drink brands in the United States and the #1 selling global pre-workout brand), XTEND® (the #1 post-workout recovery brand in the United States), and Cellucor® (an award-winning sports nutrition brand created in 2002).
Since its founding 20 years ago, Nutrabolt has set out to meet the discerning needs of performance athletes and fitness enthusiasts, while appealing beyond this core group to include consumers around the globe who are making healthy, active living a daily priority.
As a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more - Nutrabolt cares deeply about our people, planet, and the communities we serve. Here, our teammates are united by our mission, and take ownership in creating a healthy workplace environment that promotes strong bodies, clear minds, and a culture of respect and belonging for all.
Who You Are:
As a Customer Operations Specialist, you will provide a high level of customer service to our internal and external corporate customers. You will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners.You thrive on interacting with Customers ensuring their orders are entered and accurate. Details and organization are your thing! You analyze data ensuring the customer information is accurate for the system to work exceptionally well. Your daily passion is ensuring a customer focused culture; leveraging creativity to exceed these expectations and build Trust.
You possess the attitude of being the Customers’ advocate and express urgency and collaborate across all levels within Nutrabolt to achieve that expectation. You drive and foster open communication, solicit feedback about Customer’s experiences, share this information in an organized manner, and curiously establish continuous improvement plans to become even better.
What You're Good At:
Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations
Accountable for the day to dayexecution of customer orders from submission to invoice, to include confirming right products on order, accuratepricing, correct method of shipment and shipping platform, timelyrelease to distribution center etc. to ensure on-time delivery to the customer
Responsible for track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.
Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.
Proactively seekingto minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logisticsexecution. Execute cost savings programs in the logisticsarea for your Customerbase. This includes areas such as transportation, fulfilment, forecasting procedures/accuracy.
Manage critical metrics to include response time to customer, case filland on-time delivery. Responsible for ownership of customer KPI’s - understanding, trackingand monitoring Nutraboltperformance against them and working with key stakeholders and cross-functional partners to develop action plans for improvement
Responsible for leveragingall technology and tools available to support accurate, timelyorder management, recognize trends, assess riskand provide proactive management of customer account to reduce potential issues in advance
Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.
Builds relationships and depth of understanding of Customer expectations and ensuring timelyexecution of order fulfillment functions
What You Contribute:
Experience:1-3years of experience in the service industry, preferably with a Consumer-Packaged Goods company
Education:Undergraduate degree in Business or a related field
Knowledge/Skills/Abilities:
Detail oriented with strong organizational skills and ability to prioritize in a fast-paced environment
Service driven and self-starter thatcan effectively manage time with little to no supervision
Has a passion for the fitness industry and believes in what we do
Strong written and verbal communication skills with the ability to adapt style to needs of the audience
Problem-solving, issue resolution, influencing and prioritization skills
Critical thinking skills with an analytical and continuous improvement mindset
Ability to develop and improve customer relations
Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
Requires ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting; Order Management/ERP systems, EDI (electronic data interchange), on-line vendor portals, databases, software systemsand Microsoft Office Suites, particularly Microsoft Excel
Advanced computer and keyboarding experience necessary
Experience working with Retail Buyers, Distributors and/or Brokers preferred
Why Nutrabolt?
Wellness Benefits
Nutrabolt cares about our teammates’ physical, mental, and financial wellness by providing benefits like: competitive health insurance, life insurance, mental wellness programs, 401K matching, and a Lifestyle Spending Account.
Lifestyle Perks
We offer unlimited vacation paid time off and volunteer time off. You’ll get discounts on C4 Energy, Cellucor, and XTEND products, too!
Family Support
We want you to reach your full potential at work by taking care of all loved ones at home. We provide paid parental leave, in addition to reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.
Nutrabolt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please review our CCPA policy here.
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