Inbound Call Centre Agent

Location: Sandton, Johannesburg | Department: Inbound Operations | Contract Type: Permanent | Positions Available: 10

Nutun is growing its Inbound Operations Centre and is looking for dedicated and customer-focused Inbound Call Centre Agents to join our Sandton Team. In this role, you will be the first point of contact for our customers, handling inbound enquiries, queries, and/or collections calls with professionalism, empathy, and a genuine commitment to resolving customer needs. If you thrive in a fast-paced, target-driven environment and take pride in delivering exceptional customer experiences, we would love to hear from you.

• Be part of a growing, purpose-led South African business-process and customer-management company with a strong track record.
• Join a supportive team environment that values your growth and invests in your development.
• Permanent employment offering stability and market-related / competitive remuneration.
• Work from our modern Sandton offices, located in the heart of Johannesburg's business hub.
• Contribute meaningfully to customer outcomes and be recognised for the impact you make every day.

• Handle inbound customer calls across General Enquiries/Queries or Collections/Legal pathways, depending on the team you are placed in.
• Deliver exceptional customer experiences at every interaction, ensuring first-call resolution wherever possible.
• Negotiate and secure payment arrangements on collections or legal accounts (Collections/Legal pathway).
• Maintain strict compliance with all regulatory, quality, and company standards at all times.
• Achieve and consistently maintain key performance targets, including QA Scores, First Call Resolution (FCR), Arrangement Conversion, Average Handle Time (AHT), Schedule Adherence, and Customer Satisfaction scores.
• Accurately capture and update all customer interaction records and account notes.
• Demonstrate active listening and empathy to understand customer needs and provide appropriate, effective solutions.
• Manage time effectively to meet productivity and adherence targets within a structured inbound environment.

• Grade 12 (Matric), pathway assessment eligibility, computer literacy and accurate typing skills.
• 2-3 years inbound experience for General Enquiries/Queries pathways and 2 years collections experience for Collections/Legal pathways
• Communication, empathy, active listening, negotiation, problem solving, resilience, time management and customer focus.
• Deliver exceptional customer experiences, maintain compliance, achieve performance targets and maintain accurate records.
• QA Scores, Compliance, First Call Resolution, Arrangement Conversion, AHT, Adherence and Customer Satisfaction.

All positions will be filled in accordance with our Group Employment Equity plan