Technical Support

Nutun International Durban is looking for 14 driven and customer-focused Technical Support Agents to join our growing CX team based in Kingsmead, Durban. In this permanent role, you will be the first line of support for broadband customers, resolving technical queries with speed, accuracy, and genuine care — primarily via chat and email channels. If you thrive in a fast-paced customer experience environment and have a knack for troubleshooting, we'd love to hear from you.

• Be part of a reputable, people-first organisation with a strong presence in South Africa and beyond
• Permanent employment offering stability and long-term career growth
• Work within a collaborative CX team that values innovation and continuous improvement
• Competitive, market-related remuneration
• Based at our modern Kingsmead, Durban offices

• Provide first-line technical support to broadband customers via chat and email
• Diagnose and resolve technical issues efficiently, escalating where necessary
• Capture customer information accurately and with strong attention to detail
• Deliver a consistently high standard of customer service throughout every interaction
• Follow established processes and procedures to ensure quality and compliance
• Contribute to team targets and maintain individual performance standards

• Matric
• 1 year Technical Support Experience
• Clear Criminal and Credit Record
• Customer Service Experience
• Chat and Email experience
• Strong attention to detail and accuracy when capturing customer information

All positions will be filled in accordance with our Group Employment Equity plan