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Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on Sep 26, 2026.

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NVA

NVA, or National Veterinary Associates, is a veterinary care company based in Agoura Hills, California, that owns and supports general practice, specialty and emergency animal hospitals, pet resorts and equine practices. Founded in 1996 and owned by the investment firm JAB Holding since 2019, it has grown into a network of more than 1,000 veterinary hospitals and pet care sites across North America and several other countries. Its careers board lists licensed and registered veterinary technicians, veterinarians, client service representatives and hospital managers at clinics throughout the US and Canada.

Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities:

·Greet clients, patients warmly and professionally

·Answer multi-line phones and schedule appointments efficiently

·Provide accurate information about services, policies, and procedures

·Process payments and maintain accurate medical records

·Coordinate with veterinarians and technicians to ensure smooth workflow

·Manage client concerns with empathy and professionalism

·Maintain a clean, organized front desk and reception area

What we are looking for:

·Outstanding customer service and communication skills

·Ability to remain calm and positive in a fast-paced setting

·Strong organizational and multitasking abilities

·Genuine desire to collaborate with dogs and cats

·Flexibility to work varying shifts, including mornings, evenings, and weekends

·Previous customer service experience required (veterinary experience preferred but not required)

If you are compassionate, dependable, and dedicated to providing superior customer service while making a difference in the lives of pets and their families, we encourage you to apply today.

Join our team and help us deliver exceptional care - for the love of animals and the people who love them.

Please send your resume and cover letter to [email protected]

Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities:

·Greet clients, patients warmly and professionally

·Answer multi-line phones and schedule appointments efficiently

·Provide accurate information about services, policies, and procedures

·Process payments and maintain accurate medical records

·Coordinate with veterinarians and technicians to ensure smooth workflow

·Manage client concerns with empathy and professionalism

·Maintain a clean, organized front desk and reception area

What we are looking for:

·Outstanding customer service and communication skills

·Ability to remain calm and positive in a fast-paced setting

·Strong organizational and multitasking abilities

·Genuine desire to collaborate with dogs and cats

·Flexibility to work varying shifts, including mornings, evenings, and weekends

·Previous customer service experience required (veterinary experience preferred but not required)

If you are compassionate, dependable, and dedicated to providing superior customer service while making a difference in the lives of pets and their families, we encourage you to apply today.

Join our team and help us deliver exceptional care - for the love of animals and the people who love them.

Please send your resume and cover letter to [email protected]

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