Customer Support Representative – BeLux

We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Customer Service Representative supports the commercial and customer care organization by performing order administration, customer data management, quotation support, and other operational activities. This role focuses on accuracy, efficiency, and execution of standardized processes while developing customer service and business knowledge.

Key Responsibilities

• Process customer orders accurately and efficiently within ERP systems.
• Serve as the main point of contact for assigned customers, building long-term, trusted relationships.
• Provide clear, timely, and accurate information to new and existing customers throughout the entire customer lifecycle.
• Manage customer inquiries via phone and email, ensuring professional, solution-oriented responses.
• Maintain and update customer master data, pricing information, and contractual records.
• Support quotation preparation and quotation follow-up activities.
• Coordinate routine order-related activities between Sales, Logistics, Finance, and Customer Care teams.
• Support shipment tracking and delivery status communication.
• Assist with customer onboarding activities and account setup.
• Manage contracts, agreements, and related documentation.
• Support commercial teams with supplier registrations, questionnaires, and administrative requests.
• Ensure customer data accuracy across systems and databases.
• Identify opportunities to improve efficiency, automation, and process standardization.
• Follow defined procedures, service standards, and compliance requirements.

Education & Experience

• Bachelor's degree or equivalent experience preferred.
• 3-5 years of experience in customer service, customer support, or a similar role within an industrial or B2B environment.
• Experience with ERP/CRM systems is advantageous but not required.
• Experience in a customer-oriented environment is a plus.

Skills & Competencies

• Strong attention to detail and data accuracy.
• Good organizational and time-management skills.
• Customer-focused mindset.
• Ability to work with repetitive and transactional processes.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.
• Ability to learn new systems and digital tools quickly.
• Team-oriented and collaborative approach.
• Proactive attitude and willingness to learn.
• Fluency in French, Dutch and English.

Pay Transparency

nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

This role is categorized as salary group E.

Refer to this link for the starting pay for each salary group:

https://www.cao-metalektro.nl/?slug=collectieve-arbeidsovereenkomsten-in-de-metalektro-022520262029…

Depending on the position offered, employee may be eligible for other forms of compensation, which are discretionary and governed by the terms of the applicable plan documents.

Remuneration terms are also subject to the provisions of the collective bargaining agreement in force at the employer (nVent) level.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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