Salesforce Application Administrator II

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

Position Summary

The Salesforce Application Administrator II is a hands-on individual contributor who administers and supports Salesforce and connected applications used by Sales, Marketing, Sales Operations, and other GTM teams. The role independently manages configuration, access, data quality, reporting, declarative automation, releases, and operational support within established standards.

This role is designed for an administrator who can independently own well-defined, moderately complex work. The administrator provides first-line troubleshooting and operational support for integrations, while partnering with platform owners and other specialists for custom development, middleware, and architecture decisions. The ideal candidate is curious about emerging technologies and willing to explore practical uses of approved AI capabilities when they support a defined business need.

What You'll Do

Administer and support Salesforce

• Manage users, roles, permission sets, profiles, queues, public groups, and application access using least-privilege practices.
• Configure and maintain objects, fields, page layouts, Lightning record pages, record types, picklists, validation rules, reports, and dashboards.
• Monitor application health, scheduled jobs, storage, licenses, integrations, and recurring support issues.
• Troubleshoot incidents and requests, complete root-cause analysis, and document resolutions and preventive actions.
• Support sandbox management, testing, release activities, deployment validation, and production readiness.

Build automation and explore emerging capabilities

• Partner with business stakeholders to understand GTM workflows, clarify requirements, and identify opportunities to reduce manual work.
• Build, test, document, and maintain Salesforce Flow and other approved workflow automations.
• Explore approved AI tools and platform capabilities and help the team evaluate where they may provide business value.
• Measure outcomes such as reduced manual effort, fewer recurring issues, improved data quality, faster process completion, or better user adoption.

Support integrations and data flows

• Provide operational support for integrations between Salesforce and connected GTM, marketing, ERP, data, productivity, automation, and customer platforms.
• Perform first-line troubleshooting of API, connector, webhook, authentication, permission, mapping, synchronization, and data-quality issues; escalate custom-development, middleware, and architecture needs to the accountable engineering teams.
• Coordinate with Integration Engineers, AI/Automation Engineers, vendors, and platform owners on interface changes, incidents, testing, releases, and support transitions.
• Document integration dependencies, data flows, ownership, monitoring, failure handling, and escalation paths.
• Assist with imports, exports, deduplication, reconciliation, and controlled data changes using approved tools and processes.

Operate with discipline

• Follow security, privacy, responsible AI, architecture, change-management, testing, and governance expectations.
• Participate in backlog refinement, estimation, sprint work, incident response, and continuous improvement.
• Communicate status, risks, tradeoffs, and recommendations clearly to technical and non-technical partners.
• Contribute reusable administration patterns, documentation, and knowledge that improve team productivity and supportability.

Desired Skills and Experience

• Hands-on experience administering Salesforce in a business environment.
• Working knowledge of Salesforce security and access, data model, declarative configuration, reports and dashboards, and release practices.
• Experience building and supporting Salesforce Flow or comparable workflow automation.
• Interest in learning and responsibly exploring AI-assisted tools and emerging Salesforce capabilities as they become relevant to the team.
• Understanding of APIs, integrations, authentication, webhooks, data movement, and cross-system troubleshooting.
• Ability to translate business needs into supportable configuration, automation, integration, reporting, or process improvements.
• Strong analytical, troubleshooting, testing, documentation, and communication skills.
• Ability to balance user needs with security, privacy, data quality, simplicity, governance, and long-term supportability.
• Experience working with Sales, Marketing, or related GTM processes.

Education and Qualifications

Required

• Demonstrated capability gained through practical experience, relevant education, professional training, certifications, or a combination of these.
• Hands-on experience administering Salesforce in a production business environment, including the ability to independently complete routine administration and moderately complex configuration work.
• Experience delivering or supporting workflow automation and working directly with business stakeholders and technical partners.
• Experience troubleshooting application, access, workflow, reporting, integration, or data issues.
• Understanding of security, privacy, access management, change control, testing, and operational support expectations.

Preferred

• Salesforce Administrator certification; Platform App Builder or Business Analyst certification is beneficial.
• Experience with one or more Salesforce products or connected GTM platforms relevant to the organization’s environment.
• Exposure to Salesforce Einstein, Agentforce, generative AI assistants, or similar emerging capabilities is helpful but not required.
• Experience with integration platforms, APIs, middleware, webhooks, data-loading tools, or low-code automation platforms.
• Basic scripting experience with languages such as JavaScript, Python, Apex, or SQL is helpful but not required.
• Experience with Agile delivery, Jira, Confluence, ITSM, release management, or product-oriented operating models.

What Success Looks Like in the First 6-12 Months

• Establish trusted ownership of assigned Salesforce administration, support, and release activities.
• Deliver well-tested configuration and Salesforce Flow improvements that address prioritized GTM needs and remain supportable over time.
• Improve operational documentation, integration escalation paths, and knowledge sharing so recurring issues are easier to prevent and resolve.
• Demonstrate sound judgment in balancing stakeholder needs with security, data quality, governance, simplicity, and long-term maintainability.

Working Relationships

• GTM TechOps, Sales Operations, Marketing, and other business process owners.
• Integrations Engineers, AI/Automation Engineers, Product, Engineering, Data, Security, Enterprise Architecture, Infrastructure, and platform owners.
• Technology Operations, Service Delivery, vendors, consultants, and change/adoption partners as needed.

Success Measures

• Salesforce and related applications are reliable, secure, understandable, and supportable.
• Requests and incidents are resolved with clear ownership, good documentation, and fewer recurring issues.
• Automation solutions reduce manual effort or improve cycle time, quality, consistency, and user experience.
• Configuration, integrations, testing, and releases are managed consistently and responsibly.
• Business stakeholders experience responsive support, clear communication, and practical recommendations.