Customer Service Representative

Customer Service Representative

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?

The Customer Service Representative is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.

Essential Duties and Responsibilities:

Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.

Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.

Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.

Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.

Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.

Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.

General Office Duties

Experience, Skills and Qualifications:

1-2 years experience in a role requiring extensive customer interaction.

Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.

Excellent communication skills, both written and oral.

Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.

Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously

H.S. diploma or GED/equivalent preferred.

Basic English language proficiency (reading, writing and verbal) is required

Benefits:

Medical, dental, vision – You choose which plan suits you and our family.

Single person pays 0% up to 3% of gross income.

Entire family pays 0% up to 5% of gross income.

401K – 100% match up to 5% of Employees Contribution.

Holiday pay after your 90 days.

Company Paid Life Insurance.

http://www.oakharborbenefits.com/full-time-regular-employees.html

Oak Harbor Freight Lines is an Equal Opportunity Employer