Manager - Salesforce - Life Sciences (PH - AN)

Job Type: Permanent

Work Model: Hybrid

Reference code: 135381

Primary Location: Montreal, QC

All Available Locations: Montreal, QC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

As a Senior Lead - Salesforce Architect, you will serve as the architectural authority on large-scale Salesforce transformation programs, shaping solution strategy and guiding the design decisions that help clients achieve their business objectives. You will act as a trusted technical advisor to senior client stakeholders, making sure solutions are scalable, secure and well delivered across complex, multi-workstream engagements.

In this role, you will:

• Own the results of the end-to-end solution architecture for complex Salesforce transformation programs, ensuring alignment between business objectives, solution design, and delivery execution.
• Act as the senior architectural point of contact for client stakeholders, providing technical and strategic guidance, shaping key design decisions, and building long-term trusted relationships.
• Own design authority and architecture governance across Salesforce engagements, ensuring solutions are scalable, secure, performant, and sustainable.
• Lead and guide cross-functional teams of architects, consultants, developers, and analysts, providing technical direction throughout the project lifecycle.
• Partner with delivery leadership on program planning, estimation, technical risks, dependencies, and quality assurance, ensuring architectural decisions support on-time, on-budget delivery.
• Collaborate with clients to define target-state architectures, technology roadmaps, and implementation strategies that support their transformation goals.
• Establish and champion architectural standards, design patterns, reusable assets, and best practices across engagements and within the Salesforce practice.
• Support business development activities, including solution architecture, technical proposal content, estimation, client presentations, and pursuit orals.
• Apply deep expertise across the Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, Revenue Cloud, Agentforce, MuleSoft, and industry-specific solutions.
• Mentor and coach architects and Salesforce practitioners, building architectural capability and fostering a culture of innovation, collaboration, and continuous learning.
• Stay current on Salesforce product roadmaps, platform innovations, AI and emerging technologies, and industry trends to help clients maximize business value and accelerate transformation outcomes.
• Participate in steering committees, design authority boards, and governance forums, providing architectural oversight to ensure solutions deliver their intended business benefits.

About the team

Deloitte Digital's vision is simple. We empower our clients to reimagine how they connect and engage with their customers. Our Salesforce practice helps organizations transform customer experiences, modernize business operations, and unlock value through innovative cloud technologies.

We bring together strategy, creativity, engineering, and delivery excellence to solve our clients' most complex business challenges. From enterprise-wide CRM transformations to AI-enabled customer experiences, our teams work with some of Canada's largest organizations to drive meaningful and measurable outcomes.

Our Salesforce practitioners are trusted advisors, architects, and innovators who collaborate across industries and service lines to deliver leading-edge solutions. As part of our growing practice, you will have the opportunity to work alongside highly skilled professionals, develop deep industry expertise, and contribute to shaping the future of customer transformation.

Enough about us, let’s talk about you

As a Senior Lead - Salesforce Architect, you will have:

• A post-secondary degree in Business, Computer Science, Engineering, Information Systems, or a related discipline.
• 10+ years of experience delivering enterprise CRM, digital transformation, or customer experience initiatives, including significant hands-on experience as a Salesforce Solution or Technical Architect.
• Proven experience as lead architect on large-scale Salesforce implementation programs in a consulting, professional services, or systems integrator environment.
• Deep expertise designing and implementing Salesforce solutions across multiple clouds, including complex data models, integrations, and customizations.
• Demonstrated experience serving as a trusted technical advisor to senior client stakeholders, including CIOs, CTOs, and enterprise architecture teams.
• Strong enterprise architecture experience, including integration patterns and middleware, data architecture and migration, identity and security models, DevOps and release management, governance frameworks, and solution design.
• Experience contributing to complex program delivery, including technical estimation, effort planning, architectural risk management, and dependency management.
• Proven leadership skills, including coaching, mentoring, and developing high-performing architecture and technical teams.
• Experience leading solution workshops and contributing to client pursuits, including solution design, estimates, Statements of Work (SOWs), proposals, and executive presentations.
• Strong understanding of business process transformation and the ability to translate business requirements into well-architected, technology-enabled solutions.
• Excellent communication, facilitation, and stakeholder management skills, with the ability to explain complex technical concepts to both business and technical audiences.
• Experience delivering projects using Agile, Scrum, and hybrid delivery methodologies, including DevOps and CI/CD practices on the Salesforce platform.
• Salesforce architect certifications such as Application Architect, System Architect, or domain architect credentials (e.g., Integration Architect, Data Architect) are considered strong assets.
• A strong track record of balancing strategic architectural thinking with hands-on technical leadership to deliver measurable business outcomes.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) or progress toward CTA certification.
• Experience serving as lead architect on multi-cloud Salesforce transformation programs.
• Hands-on experience architecting solutions with Data Cloud, Agentforce, AI-powered capabilities, analytics, and customer data platforms.
• Experience supporting practice growth through pursuits, offering development, reusable assets, and thought leadership.
• Industry expertise in Financial Services, Public Sector, Consumer, Telecommunications, Manufacturing, or Healthcare sectors.

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.