Senior Application Support Engineer

At Ocean Infinity, we're on a bold mission to subsea data using innovative technology.

Using cutting-edge robotics, autonomous technology and world-class software, we're transforming how complex operations are carried out at sea. Our uncrewed systems are making ocean exploration and operations safer, smarter and more sustainable, helping unlock the vast potential of our oceans while reducing environmental impact.

This isn't a vision for the future. It's happening right now.

As we continue to push the boundaries of innovation and redefine what's possible in the maritime industry, we're looking for exceptional talent to join our fast-growing team.

Ocean Infinity is seeking a Senior Application Engineer supporting internally developed Software in a live production environment. This role reports directly to the Head of Technology Support as part of a larger team supporting an innovative and high spec Tech environment.

Requirements

What you will do!

• Up to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis;
• Providing structured feedback to the internal development teams, identifying issues and driving improvements through real-world insights;
• Mentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics;
• Working closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production;
• Managing tickets to ensure response and resolution SLA’s are met;
• Managing high priority tickets from inception to resolution, communicating with users Incident management
• Participate in 24x7 on-call support process.

What we look for!

• Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.
• Experience working with internally developed Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role;
• Proficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.
• Experience working with programming languages and frameworks such as JavaScript, Typescript and React; Python and/or C#;
• Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products;
• Good understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus;
• A can-do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role;
• Excellent time management skills and ability to prioritise work in a fast-paced environment;
• Effective verbal and written communication skills, to interpret requirements and present findings;
• Interested in others and strives to act in the best interests of the team.

Nice to have!

• At least two years of experience supporting internally developed applications as a 2nd/3rd line engineer;
• At least five years of experience working with programming languages;
• Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.

Benefits

*Salary: £55,000 Per Annum*