Product Director, Localisation & AI Evals

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

OKX continues to invest heavily in localisation across European markets. There are two real bottlenecks: translation quality and scale are hard to achieve at the same time, and the problem is rarely "is the translation accurate" - it is "can users understand it, and can they get through the flow".

You will own two things: rebuilding the translation and quality-evaluation pipeline around large language models, and building an AI-assisted localisation monitoring and remediation system. You will be accountable for the business outcomes of localisation.

This role does not require a linguistics or translation background, multilingual ability, or algorithm engineering skills. We are looking for someone who can make the whole organisation share responsibility for localisation quality.

What You’ll Be Doing

AI translation

• Have LLMs carry translation and quality evaluation at scale, so human effort concentrates on setting the standards and making the final calls

• Keep translation quality stable while coverage expands substantially, so cost no longer grows linearly with languages, content and releases

Monitoring and remediation

• Ensure localisation issues are caught before release, monitored after release, and genuinely verified once fixed

• Ensure conversion on key user journeys is not damaged by language issues

• Drive a sustained reduction in severe production issues and in issues that recur

Shared objectives

• Make localisation quality a responsibility shared by product, design, engineering, content and compliance - not something the language team carries alone

• Turn every issue found into a preventive capability in the system

What We Look For In You 

• Strong cross-functional influence - a track record of getting other teams to accept constraints or change their process without direct reporting authority. This is the single most important capability for this role

• Accountability for business outcomes - you have been measured on business metrics rather than delivery volume

• Sound judgement on AI /LLMproducts - no algorithms background required, but you can tell what should be handed to a model and what must stay with a human

• Experience building quality systems or release gates

• International product experience - serving users across multiple languages and regions

Nice to Haves

• QA or test-infrastructure background
• Building a team and its processes from scratch
• Hands-on experience shipping LLM applications
• Finance, payments or another highly regulated industry

Perks &Benefits

• Competitive total compensation package

• L&D programs and Education subsidy for employees' growth and development

• Various team building programs and company events

• Wellness and meal allowances

• Comprehensive healthcare schemes for employees and dependants

• More that we love to tell you along the process!

Notice:

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