Identification Services Operator III

Olgoonik is an Equal Opportunity Employer

Overview:

Provide ID services for Department employees and contractors. Perform required and mandated functions and processes. Provides customer support services to system users, employees, and visitors.

Primary Responsibilities:

• Process applicants for ID cards
• Process applications for passport/visa photos
• Process ID card applications
• Perform security background checks
• Perform quality control checks
• Prepare status reports
• Provide intermediate level customer service support
• Provide intermediate level training
• Update files
• Identify and resolve moderately complex ID card problems
• Identify and resolve moderately complex access control problems 
• Perform other duties as assigned 
• Performs assigned duties in a satisfactory manner
• Works well with co-workers and supervisors
• Observes work hours
• Demonstrates punctuality
• Maintains good relations with the public
• Demonstrates good judgment
• Business casual attire.

Supervisory Responsibilities:

• There are no supervisory responsibilities associated with this position.

Education and/or Experience:

• High School Diploma
• 2 years of clerical and data entry experience
• 1 year of experience working in a government facility processing applicants for federal ID cards

Knowledge, Skills, and Abilities:

• Advance working knowledge of Microsoft Windows Applications/Programs.
• SQL database experience.
• IT Patching experience.
• Good typing skills (30 wpm).
• Excellent oral and written communication skills.
• Excellent problem-solving skills.
• Ability to follow oral and written instructions.
• Ability to perform work with no supervision.
• Ability to establish and maintain effective working relationships.

Certificates, Licenses, Registrations:

• None required.

Security Clearance:

• TOP SECRET Clearance Level Required
• Must have a current US Government TOP SECRET Personnel Security Clearance
• Must have a current US Government Single Scope Background Investigation (SSBI) (less than 4-1/2 years old) or be able to successfully complete a U.S. government administered Single Scope Background Investigation.
• Must be a U.S. Citizen.
• Must be eligible for and able to obtain and maintain required Security Clearance/access approvals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.

Work Environment:

General office environment. Some travel both domestically and internationally may be required based on business demands.

Benefits:

This position is eligible for Olgoonik's comprehensive employee benefits package, which includes medical, dental, and vision coverage, and retirement benefits, subject to applicable plan eligibility requirements.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.