Supervisor, Property Operations

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We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economiesand communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

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Reporting to the Senior Operations Manager at Scarborough Town Centre, the Supervisor, Property Operations leads the day-to-day operation, maintenance and performance of the property’s mechanical, electrical, plumbing, HVAC and central plant systems. In this role, you will provide front-line leadership to Building Operators and Maintenance staff, ensuring every system runs safely, efficiently and in line with regulatory requirements and Oxford standards.

This position is important because you keep one of Oxford’s large, complex retail properties running seamlessly for tenants and guests - overseeing preventative maintenance, contractors, service requests, energy management and emergency response, while supporting property projects and sustainability goals.

This role includes participation in an on-call and emergency response rotation, with weekend, holiday and after-hours coverage as required. A valid Ontario Driver’s License is required.

You Will Be Responsible For

Technical Systems Oversight

• Overseeing the operation and maintenance of the central chiller plant, cooling towers, boilers and hydronic systems, fan coil units, RTUs and air handling units, Building Automation Systems (BAS), and electrical, plumbing and life safety systems.

• Monitoring equipment performance, identifying deficiencies and initiating timely corrective action.

• Coordinating seasonal start-up and shutdown of HVAC and central plant equipment.

• Maintaining system logs, inspections, operational records and compliance documentation.

Team Leadership & Safety

• Leading, scheduling, training and developing Building Operators and Maintenance staff on daily tasks, duties and equipment.

• Assigning and prioritizing daily preventative and corrective maintenance, and conducting regular inspections to verify quality and completion of work.

• Championing a strong safety culture and compliance with OHSA requirements.

Maintenance Programs, Contractors & Tenant Service

• Driving preventative maintenance programs through the CMMS.

• Coordinating service contractors and specialty trades, and reviewing their work and service reports.

• Responding to tenant service requests and operational issues, and coordinating maintenance activities to minimize disruption.

• Participating in energy management and sustainability initiatives, and supporting property projects and emergency response activities.

Required Skills & Experience

• Hands-on experience operating and maintaining commercial HVAC systems and central chiller plants.

• Strong troubleshooting and diagnostic skills, including the ability to read mechanical, electrical and control drawings.

• Demonstrated ability to lead, schedule and develop front-line operations and maintenance teams, and to manage contractors effectively.

• Strong organizational, planning and communication skills, with the ability to manage multiple priorities in a fast-paced retail environment.

Preferred Skills & Experience

• 3-5 years of commercial building operations, supervisory or leadership experience.

• BES I & II certification.

• Post-secondary education in Mechanical Engineering Technology, Electrical Engineering Technology, Building Environmental Systems, Facilities Management or a related field.

• Experience in shopping centres, office towers or other large, complex facilities.

• Experience with CMMS platforms and energy management or sustainability initiatives.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.