Technical Operations Manager, Commercial

The Job

As a Technical Operations Manager, you'll play a vital role in ensuring optimal performance for a distributed portfolio of solar PV and energy storage assets. You'll be the primary technical point of contact for assigned clients, working closely with Portfolio Managers and the broader Commercial Operations Team.

We’re looking for commercial technicians and installers who also love working with clients and partners. From asset onboarding to performance management and reporting, you'll directly contribute to delivering exceptional client experiences while supporting operational excellence and innovation in clean energy.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Technical Expertise and Client Engagement (60%)

• Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets
• Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise
• Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders

Operational Support and Field Coordination (20%)

• Investigate issues using site monitoring platforms, and initiate activities to improve asset performance.
• Create, manage, and oversee tickets for planned and unplanned service activities.
• Coordinate and manage service activities with field service partners.
• Support onsite service technicians during service work and check-out calls.
• Collaborate with external engineering firms for retrofits, repowering, and redesigns.

Battery Storage and Continuous Improvement (20%)

• Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation
• Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program
• Participate in initiatives supporting sales and product development.

Who You Are

• You thrive at managing multiple priorities and making independent decisions.
• You exercise sound judgment and escalate issues appropriately.
• You are highly organized, process-driven, and detail-oriented.
• You embrace learning new skills and adapting to evolving business needs.
• You excel in high-pressure situations and can de-escalate tensions effectively.
• You communicate clearly and professionally in both written and verbal forms.

Experience You'll Need

• Typically 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
• Hands-on experience should include 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW
• Typically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.
• Familiarity with energy storage technologies
• Experience with solar monitoring DAS platforms and interpreting system design drawings.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)
• Experienced with CRM systems

Experience That’s a Plus

• Deep technical knowledge of commercial battery energy storage systems
• NABCEP certification(s)
• Experience in Salesforce

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the roles in this career track:
• Senior Technical Operations Manager
• Manager, Technical Operations
• Sr. Manager, Technical Operations
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.