Engineering Manager, Field Service

The Job

As the Engineering Manager for Field Service at Omnidian, you will build and lead a high-performing engineering team responsible for designing, developing, and operating the Field Service platform that powers our technician experience and field operations.

This is a unique opportunity to help establish and grow our CRM engineering presence in India while partnering closely with engineering, product, and business leaders in the US. You'll play a key role in building the team, developing engineering talent, and gradually transitioning ownership of critical platform capabilities to create a scalable, globally distributed engineering organization.

As a hands-on engineering leader, you'll combine technical leadership with people leadership - driving delivery excellence, strengthening engineering practices, and fostering a collaborative, customer-focused culture. You'll also help the team adopt modern engineering capabilities, including AI-driven software development, where they improve productivity, quality, and customer outcomes.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Build and Lead a High-Performing Engineering Team

• Build, hire, and grow a high-performing engineering team in India.
• Coach, mentor, and develop engineers through regular feedback, career development, and technical guidance.
• Foster a culture of accountability, ownership, collaboration, continuous learning, and engineering excellence.
• Help establish engineering processes, team norms, and best practices as the organization scales.
• Partner closely with US engineering leaders to build a cohesive, high-performing global team.

Engineering & Technical Leadership

• Provide technical leadership for Field Service architecture, platform strategy, and engineering standards.
• Guide solution design across Apex, Lightning Web Components (LWC), Flow, APIs, Platform Events, integrations, and related Salesforce technologies.
• Participate in architecture reviews and technical design discussions to ensure scalable, maintainable solutions.
• Promote engineering best practices in code quality, testing, CI/CD, security, observability, and operational excellence.
• Drive platform improvements that enhance scalability, reliability, developer productivity, and long-term maintainability.

Delivery & Execution

• Partner with Product Management and cross-functional stakeholders to deliver business priorities and roadmap commitments.
• Lead Agile planning, sprint execution, release management, and predictable software delivery.
• Balance feature delivery with technical debt reduction, platform modernization, and operational improvements.
• Remove delivery blockers, manage risks, and continuously improve engineering execution.

Cross-Functional Collaboration

• Partner with Product, Architecture, Operations, and Engineering teams to deliver solutions that improve technician and customer experiences.
• Collaborate closely with US-based teams to transition platform ownership, share knowledge, and establish effective global delivery practices.
• Communicate technical strategy, delivery progress, and engineering priorities to stakeholders and leadership.

Modern Engineering Practices

• Encourage adoption of modern engineering tools and practices that improve software quality and team productivity.
• Help the team leverage AI capabilities and AI-driven development tools where they create measurable business value.
• Promote responsible experimentation with emerging technologies while maintaining security, quality, and engineering standards.

Who You Are

• You're a people-first engineering leader who enjoys building teams, mentoring engineers, and developing future technical leaders.
• You thrive in environments where you're helping establish new teams, processes, and ways of working.
• You combine technical depth with strong execution and excellent communication skills.
• You enjoy solving complex engineering challenges while balancing customer needs, delivery commitments, and long-term platform health.
• You're collaborative, adaptable, and comfortable working across globally distributed teams.
• You believe modern engineering practices-including AI-assisted development-can improve productivity and quality when thoughtfully applied.

Experience You’ll Need

• 8+ years of software engineering experience with at least 2 to 4 years leading engineering teams.
• Hands-on experience implementing or developing solutions on Salesforce Field Service.
• Strong experience delivering enterprise applications on the Salesforce Platform, including Service Cloud.
• Strong technical knowledge of Apex, Lightning Web Components (LWC), Flow, Salesforce APIs, integration patterns, and platform architecture.
• Demonstrated success hiring, mentoring, and developing high-performing engineering teams.
• Experience leading Agile software development teams through the full software development lifecycle.
• Experience establishing engineering best practices including CI/CD, automated testing, code quality, and operational excellence.
• Strong communication and stakeholder management skills with experience working across distributed global teams.

Experience That’s a Plus

• Experience building or scaling engineering teams in a growing organization.
• Experience leading distributed teams across multiple geographies.
• Experience with Salesforce AI capabilities such as Agentforce, Einstein, Prompt Builder, or Model Builder.
• Experience integrating AI capabilities into enterprise applications or engineering workflows.
• Salesforce Application Architect, System Architect, Platform Developer II, or Field Service Consultant certifications.
• Experience integrating Salesforce with ERP, GIS, customer communications, telephony, or other enterprise platforms.
• Experience in renewable energy, utilities, asset management, or field service industries.

Work-Life & Culture

• We provide outstanding benefits including family medical, dental, and vision
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process; Alums, email us after you apply.
• We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.