Transportation Coordinator

JOB PURPOSE

The Transportation Coordinator I ensures that the transportation team is responsive to transportation requests and driver schedules are continuously optimized as changes occur throughout the day. The transportation department depends on the Coordinator for accurate & timely communication to ensure that participants, meals, and medical supplies are delivered safely and timely to and from the Center(s).This key role ensures that Drivers have the information and tools to deliver this program-critical service.

ROLES AND RESPONSIBILITIES

SAFETY MONITORING, TRAINING & REPORTING

Enforce safety rules and regulations by monitoring and reporting issues, concerns, and violations by drivers.

Ensure use of all requested software, ensuring accurate and timely input

Ensure that all guidelines as described in the Transportation section of the On Lok policy manual and the transportation department operations manual are properly followed.

Ensure that all tasks comply with administrative policies and procedures, safety rules, vendor contracts, environmental policies and/or government regulations.

All other reasonably related jobs as assigned.

PROGRAM/CENTER MANAGEMENT

Ensure timely communication to center staff & participants or families regarding vehicle delays.

Ensure accurate and thorough communication about participants to the appropriate Transportation team member.

Confer with center staff, participants or families to resolve problems.

Provide ongoing support to Department Management and take on additional tasks as assigned.

Assist Transportation Department with investigating and resolving customer concerns.

Perform various data entry or word processing docs as requested

Prepare & document daily dispatch concerns in end of shift report.

COMPLIANCE

Answer incoming calls, greeting, providing information, transferring calls or taking messages as needed.

Place telephone calls as needed or requested.

Keep record of all calls placed and received and changes incurred.

Complete daily morning direct line & driver call out procedures, making schedule adjustments as needed.

Respond to all same day transportation requests with necessary information within the allotted time period

Dispatch drivers and vehicles to appropriate locations based on center requests to coordinate service and schedules.

Communicate specific instructions clearly to drivers in the field regarding passenger pick-ups and drop-offs.

Monitor vehicle performance throughout assigned routes; Advising personnel about traffic flow concerns, construction areas, accidents, weather conditions and other hazards by sending out alerts as needed.

Ensure all assigned drivers take mandatory meal & rest breaks within the allotted time period.

Arrange for any necessary same day vehicle repairs & driver trainings in coordination with Fleet & Safety.

Assist Transportation Coordinator II with compiling all transportation requests for next business day when requested.

May drive vehicles to complete work assignments or to assist workers.

Respond to and coordinate emergency response, as needed.

Develops a daily schedule for each driver for all transportation needs of participants, meal deliveries, staff, deliveries of supplies, and pickups.

Assigns Senior Drivers, Drivers and On Call Drivers to the vehicles and routes. Problem solves with staff to ensure timely pick up and drop off.

Coordinates transportation services to requesters as needed.

Serves as liaison to IDT for receiving information about prt, status and communicates with transportation staff.

Identifies training needs of staff and assists in coordination of training calendar.

Investigates all reported incidents and accidents involving the transportation department.

All other reasonably related jobs as assigned.

REQUIRED QUALIFICATIONS

Work Experience

Experience

Experience Details

professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.

supervisory experience

overseeing a maintenance program for vehicles

Knowledge, Skills and Abilities

KSAs

Ability to operate all vehicles of On Lok; understand and maintain a basic understanding of vehicle operation and maintenance.

Flexibility and creativity; gets along well with frail elderly people, and demonstrates mature judgment.

Friendly, patient, professional, personable and have a courteous demeanor at all times

Extremely detail-oriented, with exceptional multi-tasking skills.

Proven computer skills including experience with Microsoft Office suite.

Ability to listen effectively and understand clients’ needs in order to provide creative solutions.

Licenses and Certifications

Enter Licenses/Certifications

Licenses/Certification Details

Time Frame

Non ClinicalDL NUMBER - Driver License, Valid and in State

with clean driving record (no more than 1 point); commercial C license not required

Upon Hire

PREFERRED QUALIFICATIONS

Work Experience (Preferred)

Experience

Experience Details

dispatching experience

experience in the healthcare transportation field

experience implementing or utilizing Transportation Logistical software

Additional Licenses and Certifications (Preferred)

Enter Additional Licenses/Certification

Time Frame

Safe Driver Certification