Customer Support

OneSpan · Cybersecurity · Digital Signature · Master's Degree · Java · C++ · 2 months ago
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Salary
≈ $18k – $47k per year (Estimated)
Location
In office (Tokyo)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Jul 30, 2026. OneSpan scores B on the Alion truth index.

Overview
Company
Impact
Profile match

OneSpan

Our VisionA world of trusted digital interactions and agreements. Our MissionTo accelerate our customers' digital transformations by enabling secure, compliant and refreshingly easy digital customer agreements and transactions. Our StrategyLeverage our identity, security and compliance DNA as a core platform differentiator to empower enterprises to deliver the optimal level of security, world-class user experience and human touch in digital interactions and agreements with their customers.
onespan.com · HQ: Munich, Germany · Digital Signature · Cybersecurity · Information Security · 501-1000 employees · Est. 2018
Tech stack of OneSpan

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

OneSpan is looking for a Customer Support to join our team in Tokyo.

Responsibilities

  • Provide first level customer support service to customers
  • Investigate and understand problems faced by customers
  • Troubleshoot and provide problem resolution if available
  • Escalate problems to product specialist if necessary
  • Provide timely update to customers on the ongoing troubleshooting status

Requirements

  • Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
  • Minimum of 2 years working experience in information security software and in a customer support role
  • Basic understanding of different mobile technologies, operating systems, cloud computing and others
  • Working knowledge in programming languages such as C/C++, Java and REST
  • Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
  • Excellent social skills and team player
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