Digital CX Developer
Strength in Trust
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down-it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI-Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
Job Description
OneTrust is looking for a hands-on Digital CX Developer to implement, customize, and optimize features across our customer portal and community platform. As a key technical resource within the DCX team, you’ll bring customer journeys to life through backend configuration, integrations, and automation, empowering a seamless, self-service experience at scale.
This role bridges engineering, digital strategy, and customer enablement. You’ll work closely with UX, Ops, and Product teams to rapidly deploy platform enhancements and backend improvements that fuel adoption and engagement.
Key Responsibilities
Development & Implementation
Build, configure, and maintain features and integrations in the digital platforms.
Develop, test, and document solutions within Salesforce using both declarative and coded functionality
Maintain existing Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWCs) across the Salesforce platform
Create new Apex classes, triggers, Visualforce pages, and LWCs across the Salesforce platform
Overseeing the end-to-end architecture of the Salesforce Platform {Salesforce Service Cloud, Experience Cloud (Portals), } and other integrations.
Evaluate synchronous and asynchronous development techniques and choose the correct technology based on business requirements and system constraints
Participate in training team members in technical best practices
Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments
Ability to use development tools like VScode, Salesforce CLI, Git, GitLab etc..
Implement workflow logic, APIs, authentication protocols, and back-end processes
Customize platform components and third-party tools to support evolving digital needs
Troubleshoot issues and ensure performance, scalability, and reliability of digital platforms
Platform Operations & Automation
Support deployment of chatbot, AI search, knowledge base, and user routing logic
Build dashboards and data flows to enable personalized customer experiences
Partner with IT and vendors to manage updates, upgrades, and technical support
Collaboration & Innovation
Work cross-functionally with UX, Product, and Ops to align development with business goals
Recommend technical improvements to streamline processes and remove friction
Participate in roadmap planning and contribute to solution design for new capabilities
Participate in the planning and analysis of requirements for system enhancements, translating requirements into well-architected solutions that best use the Salesforce platform and products, testing, and deployment
Provide level of effort estimates for proposed solutions along with the benefits and risks to a solution's feasibility and functionality
Qualifications
Bachelor's degree in computer science or equivalent and applicable work experience
3+ years of experience in Apex, Visualforce, and Lightning development, configuration, testing, and deployment, platform development, backend configuration, or system integration
2+ years of experience integrating Salesforce with third party application.
In-depth knowledge of REST APIs and experience building integrations with Salesforce
Possess Valid Salesforce Platform Developer II Certification required.
Knowledge on package management/scratch org setup
Deep understanding of Salesforce data sharing and visibility, identity and access management
Good to have experience in web technologies (JavaScript, HTML, CSS, APIs, JSON, etc.)
Strong problem-solving skills and attention to scalability and maintainability.
Familiarity with automation tools, customer portals, or support platforms is a plus
We welcome candidates with a variety of backgrounds and experiences. Familiarity with all tools listed below is not required-adaptability and a growth mindset are valued.
Preferred Tools & Technology Experience
Community Platforms: Salesforce Experience Cloud, Khoros, Higher Logic, Insided, Vanilla, or similar
CRM & Success: Salesforce CRM, Gainsight, Zendesk
Knowledge Base: Zendesk Guide, Confluence, Aha
AI & Automation: Drift, Intercom, Ada
Analytics: Google Analytics, Adobe Analytics, Power BI
Where we Work
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’llreceive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning:OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.