Field Applications Scientist - Customer Support

Join ONI and Explore the Boundaries of Scientific Discovery!

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualise, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.

Ensure installed ONI customers achieve scientific success, adopt relevant workflows, and receive the applications support needed to maximise the value of their systems.

Responsibilities

• Provide post-install applications training and ongoing scientific support.
• Troubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams.
• Drive customer adoption, utilization, and successful use of relevant ONI workflows.
• Conduct advanced workflow training and support customer onboarding.
• Identify customers at risk and coordinate corrective actions with Customer Success & Service leadership.
• Contribute to renewals by demonstrating scientific and operational value.
• Identify legitimate expansion opportunities and hand them to the appropriate Sales resource.
• Develop reusable training, knowledge-base, and support materials.
• Capture customer feedback and communicate recurring needs to Product and Commercial teams.

Candidate profile

• Advanced scientific degree Phd or equivalent experience.
• Strong microscopy, imaging, or relevant applications background.
• Demonstrated customer-support, training, and scientific communication skills.
• Ability to translate complex science into practical, repeatable workflows.
• Strong collaboration skills across Service, Sales, Product, and Applications.
• Travel Expectation for installations - 25% across UK and Europe