Senior Engineer Demand & Delivery Management

The Role

• Responsible for understanding and analyzing business requirements and converting them into technical requirements and providing end to end solution.

• Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.

• Responsible to facilitate all Digital Initiatives of the company

• Responsible to adapt Agile and DevOps concepts to improve Time to Market

• Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.

• Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.

• Responsible for Business as Usual task and Change Request within the agreed SLA.

• Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD & LLD), optimize man days effort.

• The position has different qualifications as mentioned in the “Qualification” section, in which we will be selecting upon hiring exercise.

Key Accountabilities and Activities

• Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)

• Support and coordinate with all stakeholders to align with the expected business unit requirements.

• Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit’s requirements.

• Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.

• Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)

• Responsible for developing cost analyses, design considerations, and implementation time-lines.

• Agree with the ADM vendor on the complexity level of the solution and expected man days.

• Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs

• Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.

• Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements

• Responsible for setting up acceptance criteria and post development/deployment check of feature/products.

• Responsible for quality check and performance KPI for delivered products to business units with supporting documents.

• Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.

• Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing

• Discuss or Validate on the business requirement for the requested BAU’s/TMO’s and assign it to vendors and make sure it should be delivered as per business requirement.

• Responsible to capture Configuration Management changes and proper documentation.

• Supervise System integration/ Functional testing & Deployment to UAT environment.

• Assists the management in developing and implementing procedures and standards that will improve efficiency

• Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.

• Responsible for Vendor management.

• Contribute in motivating colleagues and peers, providing assistance wherever necessary.

• Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.

• Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees

• Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise

• Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment

• Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.

• Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.

• Other duties as directed by the head of Demand & Delivery management

• Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.

• Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.

• Design and define end-to-end Siebel CRM architecture for Telecom solutions (BSS/OSS landscape)

• Lead solution architecture for Siebel implementations along with integrations to other BSS nodes

• Translate business requirements into scalable Siebel solution designs

• Provide architectural guidance on:

• Siebel Telecom Data Model

• Product, Order Management, Asset Management, Billing integrations

• Design and oversee integration architecture using:

• EAI, EIM, Web Services, REST/SOAP

• Middleware (Oracle SOA, OIC, Kafka, etc.)

• Define performance, security, and scalability standards

• Lead technical design reviews and vendor governance

• Collaborate with business stakeholders, product owners, and enterprise architects

• Support production issues, performance tuning, and root cause analysis

• Ensure compliance with enterprise architecture and telecom best practices

Qualifications

• Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.

• Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)

• Should be certified in Oracle SOA

• Trained in DevOps tools and Agile Methodologies

• Siebel certification(s)

• TOGAF or other architecture certification

• Experience with Siebel to Cloud CRM migration

• Exposure to Agile / SAFe methodologies

Other Information

• experience in Demand Planning & Development for Senior Engineer DDM.

• experience in Demand Planning & Development for Senior Technical Specialist DDM.

• Advance working knowledge in Ericsson CS, Matrix, ESM, SBP,NGVS, ETOPUP, BSCS, Mediation

• Advanced working knowledge in Billing and charging system, Subscription Management, CRM, Mobile app and relevant core areas.

• Advance working knowledge in Digital platforms (Mobile App, Portal), middleware (OSB), Oracle Fusion: Oracle SOA Suite, OSB, BPEL, OBR, Service adapters, OWSM, WebLogic Server.

• Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product

• Experience as Solution Architect for Digital and middleware technologies

• Experience in E2E Solution design experience across BSS & OSS domain

• Experience in Vendor management

• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

• Advanced working knowledge in DWH, APP Functionality, OSB, CRM, VAS, Core, , Product Catalogue, Order Care, Provisioning System, Middleware, Mobile Application

• Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.

• Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product

• Advanced working knowledge of GSM, UMTS, LTE networks

• Experience in E2E Solution design experience across BSS & OSS domain

• Advanced Telecom Industry Knowledge

• Experience in Vendor management

• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

• Experience working with marketing and commercial teams.

• Good working knowledge on Windows applications (e.g. MS Excel, MS Word, MS PowerPoint, MS Project etc.)

• Excellent command of both written and verbal English

• Strong communication skills, and ability to understand business requirements.

  • Strong Technical and Analytical skills

  • Strong Project Management skills

  • Negotiation skills

  • Conflict Resolution skills

  • Experience in new products and services development and a good understanding of Product Development Life Cycle

  • Intensive coordination and management across many teams from Business and Technology