Forward Deployed Engineer - Migration

About gaiia

At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, flexible vacations, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

Role & Team

As a Forward Deployed Engineer - Migration (FDE), you'll work closely with customers and internal teams to plan and execute data migrations onto the gaiia platform - from initial discovery through to validated data in production. You combine customer-facing solutioning with hands-on technical execution, owning the migration end-to-end.

What You're Going to Do

Migration Discovery & Solutioning:

• Conduct discovery sessions to understand customers' legacy environments - source systems, data models, and OSS/BSS layers.
• Assess and design the migration approach, documenting scope, data mappings, constraints, and cutover strategy.
• Help customers and internal stakeholders understand trade-offs and priorities - what's in scope, how far back to migrate history, and how data will be reconciled.

Technical Execution:

• Explore unfamiliar source systems and extract data via SQL, APIs, manual exports, and backups.
• Transform data into gaiia's standard format using declarative mapping files, then load, validate against target schemas, reconcile, and import.
• Plan and run cutover: delta migrations, downtime considerations, and rollback - monitoring production data and resolving discrepancies after go-live.

Delivery Leadership:

• Own the migration relationship end-to-end - discovery, solutioning, execution, and post-cutover stabilization.
• Build repeatable processes and reusable assets - templates, mapping rules, playbooks - to make future migrations faster.
• Act as a subject matter expert for internal teams needing context on customer data and migration considerations.
• Partner with Product and Engineering to influence the migration tooling roadmap, and contribute engineering improvements yourself.

Must-haves

• Experience (4-6+ years) spanning both customer-facing implementation/solutioning AND hands-on data or software engineering.
• Strong SQL and TypeScript/JavaScript (Node) - fluent querying, reshaping, and debugging data in unfamiliar source schemas.
• Strong command of ETL fundamentals - you treat extract → transform → load as a deliberate methodology: staging, repeatable/idempotent loads, full vs. incremental loads, and validation and reconciliation at each stage.
• Track record owning technical projects with external stakeholders - managing scope, timelines, and expectations.
• Experience with messy, poorly documented legacy systems and a bias toward action under ambiguity.
• Familiarity with OSS/BSS, telecom, or billing/CRM data models (e.g. subscribers, services, billing accounts) - or the ability to ramp on unfamiliar domain models quickly.
• Excellent communicator across technical and non-technical audiences, including clients.
• Comfortable being the decision-maker on technical and customer trade-offs.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems), or equivalent practical experience.
• Ability to travel occasionally in the US to support customers during key engagements and go-lives.

Salary

At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions about compensation and performance can exist, and taboos are removed.

Benefits

• Flexible 25-days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine.
• Life Spending Account.
• GRSP.
• Flexible working hours & all-remote work.

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or [email protected] as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. #LI-DNI