Quality Assurance Lead

How will you add value to the OpenPayd journey?

• Establish and lead OpenPayd’s Quality Assurance function, including its operating model, governance arrangements and strategic roadmap.
• Develop, own and maintain a robust, risk-based Quality Assurance framework.
• Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes.
• Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.
• Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making.
• Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.
• Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.
• Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees.
• Track remediation actions, validate completed corrective measures before closure, and escalate significant, overdue, or systemic issues appropriately.
• Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.
• Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.

The ideal candidate will have the following:

• Experience in Leading the Quality Assurance, Compliance Assurance functions including: operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services.
• Min 8-10 Years of relevant experience with min. 4-5 years of lead/manager experience within QA function
• Experience of overseeing QC 1stLine Function, conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.
• Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes.
• A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls.
• Excellent attention to detail, analytical ability, and written and verbal communication skills.
• The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences.
• Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues.
• Experience within fintech, payments, banking, or another regulated financial services environment is desirable.
• Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable.

Our perks and benefits:

• Personal training budget - £3000
• Cycle to Work scheme
• Discounted gym membership - £80 towards any gym
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan
• Health, Dental & Life Insurance
• Wednesday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering