System Maintenance Engineer (Windows servers/ Linux)

Allowances: S$300 standby allowance + S$50 mobile allowance
Location: Singapore
Work Arrangement: 24×7 standby support
SLA: 2 hours on-site, 2 hours resolution

Job Overview

We are seeking a hands-on System Maintenance Engineer to support the installation, maintenance, troubleshooting and ongoing operation of electronic systems and associated IT infrastructure. The role involves on-site technical support, preventive and corrective maintenance, system troubleshooting, and coordination with clients and contractors to maintain system availability.

Key Skills and Responsibilities

• Perform installation, preventive maintenance and corrective maintenance of end devices, readers, central equipment and associated system components.
• Troubleshoot system, hardware and network faults; identify root causes and replace faulty components where required.
• Provide on-site support for system outages and service requests in accordance with the 2-hour response and resolution SLA.
• Operate, upgrade, patch and maintain Windows Server and Linux systems, including vulnerability remediation under senior engineer guidance.
• Support system deployment, testing, commissioning and ongoing maintenance throughout the software and system lifecycle.
• Read and interpret technical and construction drawings, including electrical, security and cable-routing layouts.
• Coordinate with clients, consultants, contractors and subcontractors on installation, maintenance and site activities.
• Prepare service reports, maintenance checklists, technical documentation, quotations and Variation Orders (VO).
• Monitor maintenance progress, provide client updates and escalate unresolved technical issues.
• Support procurement, billing milestones, operation and maintenance (O&M) documentation, and compliance with workplace safety requirements.

Requirements

• ITE, Diploma or Degree in Electrical & Electronic Engineering, Infocomm Technology, Computer Science, Mechanical Engineering or a related discipline.
• Minimum 2 years of experience in system implementation, maintenance, technical support or a related technical role.
• Hands-on knowledge of Windows Server and Linux systems, including operation, upgrades and maintenance.
• Understanding of the end-to-end system or software lifecycle, including deployment, operation, troubleshooting and maintenance.
• Strong fault-finding and troubleshooting skills across systems, hardware and networks.
• Familiarity with site installation, preventive maintenance, testing and commissioning.
• Good communication, documentation, customer service and problem-solving skills.
• Able to provide 24×7 standby support and attend on-site incidents in accordance with the required SLA.

Preferred Skills

• Experience in security system integration or electronic system maintenance.
• Ability to interpret technical drawings and prepare cable-routing plans, shop drawings or as-built documentation.
• Familiarity with workplace safety practices, Work-at-Height requirements and relevant industrial codes.
• Class 3 driving licence and own vehicle.
• Familiarity with Microsoft Project or other project management tools.

Skills

Technical Documentation, System Implementation, Preventive Maintenance, Troubleshooting, Customer Support, Testing & Commissioning, Fault Analysis, Corrective Maintenance Management, Hardware Troubleshooting, Windows Server, Network Troubleshooting, System Installation, Electronic and Electrical Engineering, Operating Systems, electronic systems, Linux System, Electrical System Integration, Software Deployment, Technical Support, System Maintenance