客服专员

L'Oréal · Chinese: C1 · 2 months ago

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Location

In office (Guangzhou)

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Aug 26, 2026. L'Oréal scores A on the Alion truth index.

Overview

Company

Impact

Profile match

L'Oréal

L'Oréal is a French cosmetics and beauty group headquartered in Clichy, near Paris, that develops and sells hair care, skin care, makeup and fragrance products. Founded in 1909, it is the largest cosmetics company in the world and runs divisions such as L'Oréal Luxe, Consumer Products and Professional Products, with brands including Kérastase, Redken, Maybelline and licensed YSL and Prada beauty lines. Its openings cover sales account executives, marketing and brand directors, education trainers, supply chain, quality engineering, scientific and regulatory roles, finance and internships worldwide.

loreal.com · HQ: Clichy, France · Hair Care Products · Skincare · Cosmetics & Makeup · 5000+ employees · Est. 1909

Tech stack of L'Oréal

1.通过品牌官方400热线或官网等方式为会员提供优质的咨询服务;

2.负责欧莱雅集团旗下多个美妆品牌的会员权益问题咨询解答及处理;

3.对新老客户进行电话回访，主动触达会员服务，收集客户声音，处理会员问题;

4.通过下送工单记录会员问题，并跟进处理;

5.完成上级领导交办的其他工作任务。

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