Associate, Sales Support - Service

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Otis is seeking a highly motivated Sales Support Associate to contribute to the efficient day-to-day operations of the Delivery Ops sales support team and support the work of our service sales representatives and mechanics at our local branches. This is a great opportunity to enter the sales function and develop product and industry knowledge.

What you’ll do:

• Proposal generation for field mechanics, sales representatives, maintenance supervisors, and customers

• Contributing to the accuracy of the sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals

• Working with the sales team to update documents and overall processes

• Assisting new employees (mechanics, supervisors, sales representatives) to better understand the Service Sales Associate (SSA) program through training and orientation sessions

• Ensuring all customer inquiries are addressed in a timely manner

• Some adhoc requests and project work

• This position is 100% remote

You should have:

• Minimum of 2 years of relevant experience, preferably in sales or customer service.

• Excellent written and verbal communication in English

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Strong customer service skills

• Excellent organizational skills

• Ability to meet tight deadlines and work well under pressure

• CRM experience preferred

• Otis proposal experience and elevator industry knowledge are preferred, but not required
• Ability to communicate in French is a plus

Education / Certifications:

• Bachelor’s degree preferred

If you have these four (4) traits, you will love this role:

• Customer Focus, you are able to identify opportunities that benefit the customer

• Communicates Effectively, you are effective in a variety of communication settings, attentively listen to others, and provide timely and help information to others in the organization.

• Collaborative, you work cooperatively with others across the organization to achieve shared objectives

• Resourceful, you can get the most out of limited resources and orchestrate multiple activities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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