O Contract Administration Coordinator

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Otis Elevator Company is searching for a highly motivated O Contract Administration Coordinator be a part of a high performing team within the North America Delivery Ops Sales organization.

Essential Job Responsibilities:

Accountable for full process of entering maintenance contract details through financial booking.

Pilot and implement the new O Booking processes. Ahead of go live, work with the O Maintenance Contract team to train and implement the new processes to all of North America.

Remain accountable to ensure maintenance contracts are booked accurately for all new maintenance contracts, contract revisions, resigns, and digital subscription bookings.

Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty.

Work to reconcile questions with the Sales Representative, access to systems, accuracy of data, elimination of future collection and dispute issues, and serve as the first point of contact for questions or disputes.

Collaborate effectively with cross-functional teams such as Sales Professionals, Finance, and Digital Teams.

Your Experience:

Education

• Bachelor’s degree highly desired,

Basic Qualifications

• 2+ years contract processing and/or elevator industry experience desired

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills

• Knowledge and strict enforcement of company EH&S policy and processes

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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