Coordinator, Membership

Position Summary

Supports member programs and operational functions spanning program projects, CES activations, member engagement and contract administration. The position supports initiatives of the member programs team, membership CES activities, leads virtual events for members and administrative projects including data entry, contract submissions, and renewal and recruitment outreach.

Key Responsibilities

• CES Membership operations. Collaborate with Director, Member Programs to plan and execute Membership’s CES activations and events across multiple venues (LVCC and Venetian). This includes Member Lounges, member networking events, staff schedules, vendor management, catering, security, logistics, sponsorship materials, operating resources, budget compliance and post-event analysis.
• Virtual Roundtable Lead. Execute CTA’s Virtual Roundtable program, including coordinating with colleagues across the organization on program planning, topic and speaker coordination, registration and approval workflows, marketing alignment, attendee communications, live execution and attendance reporting.
• Executive briefings and stakeholder intelligence. Coordinate with the membership development team to pull information for executive briefings that support senior-leadership engagement with members
• Membership recruitment, retention and engagement. Execute outreach across the member lifecycle, including prospect research and list development, recruitment materials, prospect and new-member engagement, account engagement, and renewal outreach. Support membership team recruitment, engagement, and retention goals.
• Member programs support. Supports the programs team in new projects and opportunities by providing administrative support, contract administration for meetings, outreach to members, recruitment of new members and other projects as needed.
• Membership reporting and data operations. Provide Membership reporting, including weekly active-member and monthly primary-representative reports, record review and reconciliation across Salesforce and Impexium, monthly exhibitor audits that identify booth-rate discrepancies and development opportunities, and comprehensive post-CES reconciliation of member-company exhibit spend to determine eligibility for dues-based benefits and discounts.
• Member service and inbox operations. Oversee day-to-day operation of the shared Membership inbox, including triaging and assigning requests, providing responses and escalating member issues as needed.
• Additional responsibilities. Perform other duties and contribute to departmental and organizational initiatives as required by business needs and assigned by the department head.

Qualifications

Required

• One or more years of relevant experience in program management, business operations, association management, membership, events, or a related function.
• Demonstrated ability to provide support to manage programs and cross-functional projects from planning through execution.
• Strong customer service skills with a problem-solving approach to helping our members.
• Excellent written and verbal communication skills, with the ability to prepare polished materials for internal, executive and external audiences.
• Proficiency with Microsoft Excel and demonstrated ability to learn and work across multiple projects and tools.
• Strong organizational judgment, attention to detail, follow-through and ability to manage competing priorities and deadline-driven work.

Preferred

• Experience in a membership association, technology organization, trade show, conference or similarly cross-functional environment.
• Familiarity with platforms such as Impexium, PowerPoint, Formstack, Ironclad, Maritz DecisionPoint, Snowflake, Salesforce, SharePoint, Prophix or comparable systems.

Education/Trainings:

• Bachelor’s degree in business administration, finance, marketing, communications, data analytics, or a related field, or an equivalent combination of education and relevant professional experience.

Additional Information:

• Some travel required, including travel to CES and other organizational events as assigned;