IT Support Specialist || REMOTE || Up to PHP55K

This is a remote position.

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
• HR Asia Best Companies to Work for in Asia 2025
• HR Asia Most Caring Company Award 2025
• HR Asia Diversity, Equity & Inclusion Award 2025

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia’s best workplaces.

About the Team You’ll Join

Our Client, is a U.S.-based firm specializing in civil engineering, infrastructure, and environmental services. They provide professional services including testing, inspection, engineering, and consulting to both public and private sector clients across transportation, commercial, water, government, and industrial markets. With over 100 offices nationwide, they deliver expertise throughout all project stages while emphasizing quality, safety, and sustainability.

Job Overview:

We are seeking an IT Support Specialist to provide frontline technical support for employees and end users, ensuring the smooth operation of computer systems, hardware, software, and related technologies. This role is responsible for troubleshooting technical issues, assisting with system installations and maintenance, resolving user inquiries via phone, Microsoft Teams, and remote support tools, and delivering excellent customer service. The ideal candidate has hands-on experience supporting Windows-based environments, strong knowledge of PC hardware and Microsoft Office applications, and the ability to diagnose and resolve routine technical problems efficiently. Working closely with senior IT team members, the IT Support Specialist will help maintain system performance, support end-user productivity, and contribute to continuous improvement of IT processes and technologies.

Employment type: Full-time

Shift: US working hours

Work setup: REMOTE

Salary: UP TO PHP 55,000.00

What we offer:

• Competitive compensation package aligned with your skills and experience

• Night differential pay to help maximize your earnings

• Comprehensive HMO coverage, including a free dependent on Day 1

• Permanent work-from-home setup for better work-life balance

• Employee referral program with rewarding incentives

• 20 days of annual leave, giving you flexibility to manage your time

• Engaging team activities and events to keep work enjoyable

• Build strong, high-impact connections with key stakeholders across the business

• Take part in client engagement initiatives to elevate your professional experience

What We’re Looking For:

• 1 - 3 years of related experience in PC support.

• Knowledge of networking is a plus.

• Must be familiar with Windows desktop operating systems, Microsoft Office, and computer components.

• High school diploma or equivalent required.

• A+ certification or equivalent education.

• Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint required.

• Knowledge of the inner workings of PCs and Windows operating systems is required.

What You’ll Be Working On:

• Provides routine technical assistance to computer system users.

• Answers questions or resolves computer problems for clients via telephone, Microsoft Teams, or from a remote location.

• Provides assistance concerning the use of computer hardware and software, installation, word processing, electronic mail, and operating systems.

• Provides assistance to our Sr. IT Support Specialists as needed.

• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, and maintains a pleasant and professional image.

• Makes good use of web tools and online industry resources and can implement and manage web projects, has online marketing knowledge, aware of industry trends.

• Has an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources.

• Performs routine maintenance on system components. Understands system performance requirements and what kind of maintenance is needed.

• Identifies measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system. Can accurately evaluate system performance.

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!