Senior NOC Engineer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on-site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located at Żelazna 2, Katowice

Zakres obowiązków

• Support the setup and transition of the NOC function, including tools, processes, and ways of working.
• Monitor network infrastructure, analyse alerts and performance metrics, and drive service restoration.
• Own and lead investigations of complex incidents, troubleshooting, and root cause analysis.
• Identify recurring issues and contribute to proactive problem management and service improvements.
• Optimise monitoring coverage and ensure effective service visibility.
• Review and support implementation of network and firewall changes.
• Ensure network services are maintained, patched, configured, monitored, and backed up.
• Maintain operational documentation, configuration records, and CMDB accuracy.
• Collaborate with internal teams and external vendors to resolve incidents.
• Develop scripts, automation, and AI-driven improvements to increase NOC efficiency.
• Coach and mentor NOC engineers and support continuous improvement.

Wymagania

• 5+ years of experience in a Network Operations environment.
• Strong knowledge of LAN, WLAN, SD-WAN, Next-Generation Firewalls, and DHCP.
• Experience with incident management, troubleshooting, and root cause analysis.
• Understanding of related infrastructure technologies (e.g., servers, cloud).
• Relevant certifications (e.g., Aruba, Palo Alto, EfficientIP) are an advantage.
• ITIL Foundation certification preferred.
• Strong organisational, coordination, and problem-solving skills.

Tech stack

• LAN
• WLAN
• DHCP
• Cloud
• Palo Alto
• ITIL