Paralegal

Requirements: Minimum 3 years of experience as a legal assistant, legal secretary, or paralegal in a law firm environment Daily working proficiency in LEAP legal practice management software is essential Excellent spoken English with a clear, warm, and confident telephone manner when dealing with distressed professional clients Strong discretion and sound judgment with the ability to follow written procedures independently and recognise when matters must be escalated to a lawyer High attention to detail and accuracy when managing matters, billing, documents, and critical diary dates Reliable and self-directed with the ability to manage front-end legal administration independently during Melbourne business hours Core responsibilities: Answer all incoming calls on the VXT phone system, take accurate messages, and record them on the relevant matter in LEAP Take new client enquiries including capturing contact details, referral source, and matter type, and triage against the firm's practice areas Book initial consultations with the appropriate lawyer, issue consultation invoices, confirm payment before the appointment, and manage confirmations and reschedules Run conflict checks and open matters in LEAP with the correct client name, matter description, and billing basis Prepare costs agreements and trust deposit letters from firm templates, issue them, follow up, and record acceptance Prepare the fortnightly billing run in LEAP Accounting including reviewing time entries, correcting descriptions, generating and sending invoices, and following up debtors Maintain the firm diary and enter hearing dates and deadlines as critical dates in LEAP Triage and file the Principal's inbox promptly and accurately Format letters and documents on firm templates and prepare court books and bundles Keep clients updated on routine steps and chase outstanding documents without requiring direction on routine matters

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!